· Assistant Event Manager: 2019 Big Ten Field Hockey Tournament, 2021 Big Ten Wrestling Tournament, 2021 Men’s and Women’s Big Ten Lacrosse Tournaments· Supported Event Managers in preparing and hosting: 2019 NCAA Men’s and Women’s Soccer Tournaments, 2021 NCAA Fencing National Championships, 2021 NCAA Field Hockey Tournament· Served as a supervisor for Beaver Stadium Customer Relations for Penn State Football games· Assist Pegula Ice Arena Staff with gameday tasks such as: implementing evacuation plans, welcoming visiting teams and officials, and assisting customer relations and ticket operations· Assisted Intercollegiate Athletics and Student Affairs with planning and executing 2021 Spring Commencement in Beaver Stadium

• Sold partial, group, and season ticket packages for Penn State’s 10 ticketed sports including Football, Men’s and Women’s Basketball, and Ice Hockey • Worked with Nittany Lion Club to generate annual donations for Levi Lamb Fund• Built positive relationships with clients to provide customer service and memorable fan experiences

• Assist with day-to-day operations in season ticket member services and fan engagement departments • Receive incoming calls and emails to the ticket office and guest services lines• Use SalesForce and Archtics ticketing system for account updates • Help input season ticket payments• Assist with Stadium Builder’s License transfers and premium seating contract renewals

• Generated revenue through single game ticket sales• Used ProVenue ticketing system for sales and account updates• Member of the day of Game Operations staff• Participated in Fan Development initiatives such as: Phillies Phundamentals and Phillies RBI program• Assisted with special events logistics including: set-up, take down, and layout

• Sold various ticket packages to new and prospective fans through cold calls• Assisted group sales staff with fan experience events• Took part in fan engagement through distribution of promotions on game nights