Dave Blake Email & Phone Number

iManage ICSE certifiediManage Helpdesk certified iManage RAVN Indexer certified iManage SPM certified iManage Share Administrator certified

London, England, United Kingdom

London, United Kingdom

• My role is to run, develop and expand the IT Support Desk as well as oversee the Infrastructure team and assist in the firm’s software development. I also deputise in the absence of the Head of IT. Key responsibilities.
• General management of the Support Desk and Infrastructure team
• Team rotas and timekeeping, ensuring support is covered at all times
• Managing the selection of, interviewing and recruitment of staff for the team
• Problem and Incident Management
• Staff appraisals, objectives and development

• In January 2012 I was asked to provide extended cover for the Customer Service Managers role. As a result of my performance over the 4 month period and the dramatically increased Service Desk performance, the role of.
• General management of the Service Desk of 6 people
• Monthly team Rota, ensuring the Service Desk has adequate cover
• Producing monthly reports on call statistics, MI’s and SLAs for the IT director
• Problem Management
• Appraisals

Working in a small team of 6 supporting a multi-national law firm (900 Users)Acting as the link between the 2nd & 3rd line teams resolving high end 2nd line calls and 3rd line where-ever possible.Maintenance and development of SCCM including image creation, Operating System Deployment, software updates and reportingExchange and Active Directory.

I left this position as I felt I wanted to work with a broader range of software and systems and the role was not taking me down the path I had envisaged for my career to progress.1st Line Support Providing day-to-day 1st and 2nd line network support, both remotely and over the phone, for customers on desktop PC's and some server issues. Providing 1st line.

I was made redundant from this role due to company cut backs from lack of funding.2nd Line Support Engineer Providing day-to-day 2nd line support for customers and company engineers across a range of desktop PC's as well as specialist PC equipment which runs music, national advertising and site specific promotions across a variety of networks. These.

Managing and participating in all stages of machine production for the motor industry

Day to day management of the business in a customer facing environment using MS Office on a day to day basis and Quickbooks accounting software for bookkeeping and payroll.

General mechanical and electrical work building machines for the motor Industry.