Architect for service management, operations management and configuration management platforms. Collaborated with process owners to gather requirements in order to design and implement enhancements to the ServiceNow platform, while adhering to release management processes following agile practices. • Coordinated activities with external teams working in JCI’s ServiceNow instances. Worked with architects and developers to ensure they understood the environment, standards, and processes to expedite projects from development to production in order to achieve realization of value.• Assisted Information Security team to implement ServiceNow SecOps and GRC, reusing existing processes to deliver value with minimal organizational change.• Lead ServiceNow platform upgrade efforts.• Designed solutions for data archiving, end user surveys, and license reclamation; leveraging existing capabilities of the platform, while maintaining compliance and delivering cost savings.• Lead merger and divestiture activities for operations and configuration management platforms.• Member of global project team to migrate from legacy ITSM platform to ServiceNow.• Lead architect for configuration management platform, managing over 100,000 PCs and servers globally. Designed and led migration efforts from Microsoft System Center Configuration Manager 2007 to 2012 and to a new instance in a new domain running "current branch.”• Lead architect for operations management platform, monitoring over 10,000 servers globally including Windows Server, HP-UX and multiple variants of Linux. Designed and led migration efforts from HP Operations Manager to Microsoft System Center Operations Manager 2012. Designed and led migration efforts to a new instance running 2016.• Architect for software asset management platform, discovering and managing all software titles across the enterprise. Resulted in reductions to audit exposure, reusability of existing licenses, and cost transparency of IT services.

Responsible for Strategy and Architecture for enterprise systems for a Fortune 100 company. Understanding business requirements and determining the appropriate solution. Designed solutions for virtual server infrastructure disaster recovery, virtual desktop infrastructure, enterprise systems monitoring, Windows Server standards, server hardware, and virtual server infrastructure.

• Member of the Enterprise Computing Project Engineering team, a globally dispersed team with 24/7 support of approximately 1100 physical and 1400 virtual servers.• Team lead of the Windows Server Community of Practice tasked with creating and maintaining global enterprise standards. Create and regularly review standards documents, and create server images for use by the enterprise. Team consists of IT professionals from several different business units and countries.• Primary point of contact for Windows Server issues for the enterprise, including disaster recovery, Microsoft True-Ups, hardware standards, and represents the Windows Server platform team in new initiatives.•Responsible for designing and implementing servers and platforms for new and existing applications. Solutions include considerations as disaster recovery, storage (SAN) platforms, capacity planning, as well as, total cost. Works closely with project managers, hosting services managers and technical staff to design and implement solutions.• Responsibilities include gathering requirements, assisting in creation of Statement of Requirements, Statement of Work and project plans, determine security risks, determine and assign resource tasking, create connectivity (firewall) requests, specify and build physical and virtual servers, and hand off to support staff.• Participated in several major projects including three data center migrations, numerous business critical application implementations, upgrades and migrations.• Design, implement, and support solutions for Information Technology professionals within the enterprise, including Microsoft’s WSUS and Key Management Services; HP’s Rapid Deployment Pack, Systems Insight Manager and C-Class blade systems including Virtual Connect.• Deployed technologies and solutions including Microsoft Windows Server, HP Servers, EMC storage, VMware vSphere, and warm and cold disaster recovery sites utilizing various imaging and data recovery solutions.

• Administrator for NetWare and Windows NT/2000 Network. Performed all day to day administration tasks for a mixed network of 25 servers and 500 users.• Maintained ARCserve backup system of two servers and 25 nodes.

• Worked at several customer sites with a variety of tasks, projects and responsibilities.• Installed and maintained Compaq server hardware, including installing and rack-mounting new servers, performing warranty work, and other hardware maintenance. Assisted with hardware and software related problems in a Windows NT 4.0 and Windows 2000 environment.• Installed and administered Citrix Win/MetaFrame, Novell NetWare 4.11, and Microsoft Windows NT 4.0 servers. Performed basic infrastructure tasks such as installing hubs and network cabling at local and remote sites.• Team lead of up to eight desktop support engineers at two customer sites. Managed day to day operations of the engineers, including assisting engineers with their tickets, organizing moves and projects. Acted as liaison to customer management and engineers. • Member of Desktop Support and Projects Teams, and was sole Desktop Support Engineer for approximately 200 users. Tasks included setup of new systems, troubleshooting, and break fix calls.