Dave Blaxill Email & Phone Number

Hertfordshire, England, United Kingdom

Hatfield, England, United Kingdom

Business onboarding, client queries, escalated customer queries, training & support for Contact Centre, online Help Centre management, building processes, social media support & engagement, app reviews, front end Jira management for client & customer, front end product specialist.

Stevenage, United Kingdom

Hertford, United Kingdom

Answering complaints passed on by directors and managers; answering customer queries to the highest standard (consistently meeting/exceeding set targets and creating templates to improve query handling), through email, letter, telephone, social media (Hootsuite) and forums (internal, Trustpilot); compiling reports for Member Services, Research and Editorial; meeting/liaising with Research, Editorial, Campaigns, Consumer Engagement, Digital and Marketing Teams, both to inform future research and content direction and to influence business improvements; accurate data entry; personally managing and building an ever-increasing intranet knowledge base; delivering training; floorwalking; registering, hosting and assisting members and supporters to events e.g. AGM; introducing and welcoming visitors/new staff to the organisation.

Hertford, United Kingdom

Taking inbound calls and helping numerous new and existing members; answering customer queries ranging from membership offers and changes to the latest member-only advice and consumer affairs guidance; building knowledge of services to satisfy members’ needs and personal development; consistently achieving set targets relating to sales, data entry, call quality and compliance.

Stevenage, United Kingdom

Responsibilities including inputting delegate event registrations by telephone request or registration form; assisting event organisers by providing delegate lists and name badges; proofreading; welcoming new delegates on-site; updating and amending the customer contact database; collecting and processing customer payments and end of day banking.

Stevenage, United Kingdom

Responsibilities including opening and servicing the Magistrates’ Court reception and debt collection office; daily processing of payments, banking and bank reconciliations; incoming telephone, written and face-to-face customer enquiries; drafting letters for managers; liaising with customers to reach mutually agreed payment terms and conditions; transfer of fine orders; fee collection statistics; point of contact for work experience student.

Education record

Education record