Operational management of dispatch operations in all facets (safety, transportation, engineering, S&C, etc.)● Provided leadership and direction to a team of managers fostering a culture of innovation and high performance within the organization.● Provided leadership and guidance to senior management in the formulation of policies, goals, and objectives to achieve organizational success● Compliance and Safety representative at the RTC center● Budget development, forecasting, and reporting annually and up to 5 years● Canvass, hire, and train new employees on operations, benefits, expectations● Manage a 24/7/365 short line railroad dispatch center with 62 employees and 100 railroads across 42 states and 3 provinces.● Experience with FRA and Transport Canada Rules and Regulations ● GCOR and CROR Trainer and Qualified in both● Successfully negotiated contracts for software, buildings, as well as internal contracts● Created Power BI reports on specific KPI’s to enhance accountability, visibility, and performance● Focused on leadership training to manage with safety and corporate goals as priority● Completed Authority and Efficiency training to all US new hire conductor class● Safety - visited over 60 railroads to understand operations, needs, safety , etc.● Developed Digital Track Warrants (DTW) through software vendor (Trained 350+ MoW workers)● Developing Digital Track Warrants for transportation through software vendor(s)● Developing a digital Lone Worker Protection platform to increase visibility and safety● Successfully managed a $12M operational budget in cost savings dispatch center● Promotions include - Supervisor, Manager, Director, Assistant Vice President, and Vice President.