Global Capacity Planner
Current
Sep 2023 - Present
AeroLeads people directory · profile
Dave Boardman Email & Phone Number
Experienced planning professional
at
Booking.com
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Experienced planning professional
Location
Preston, England, United Kingdom
Company size
Who is Dave Boardman? Overview
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Quick answer
Dave Boardman is listed as Experienced planning professional at Booking.com, a company with 15815 employees, based in Preston, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Dave Boardman.
Dave Boardman previously worked as Global Capacity Planner at Booking.Com and Resource Planning Consultant at Modus Rp. Dave Boardman holds Bachelor Of Technology - Btech, Business & Finance from Runshaw College.
Company email context
Email format at Booking.com
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Booking.com
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Profile bio
About Dave Boardman
Resource Planning Strategist | Driving Operational Excellence & GrowthStrategic resource planning professional with a robust track record in optimising operations across inbound, back office, and field functions. Adept at building dynamic capacity plans, demand models, and precise forecasts, I bring proven expertise in Avaya CMS Supervisor, Verint/Impact 360, NICE WFM, Puzzel WFM, and ipSCAPE.🔹 Innovative Capacity Planning 🔹Crafting agile capacity plans that adapt to business dynamics, ensuring optimal resource allocation and seamless workflow across diverse operational domains.🔹 Precise Demand Forecasting 🔹Leveraging advanced forecasting techniques to accurately predict workload demand, enabling strategic decision-making and enhanced customer experiences.🔹 Multi-Faceted Expertise 🔹Proficiently managed cross-functional teams, fostering collaboration and elevating performance through skillful utilisation of leading WFM platforms.🔹 Technology Experience 🔹Commanding Avaya CMS Supervisor, Verint/Impact 360, NICE WFM, Puzzel WFM, and ipSCAPE to unlock data-driven insights for actionable operational enhancements.Driven by a passion for continuous improvement, I am dedicated to steering organisations toward operational excellence, streamlined processes, and exceptional service delivery. Let's connect to elevate your resource planning strategies and drive sustainable growth.
Current workplace
Dave Boardman's current company
Company context helps verify the profile and gives searchers a useful next step.
Booking.Com
8 roles
Dave Boardman work experience
A career timeline built from the work history available for this profile.
Resource Planning Consultant
Nov 2021 - Jun 2023
Forecasting & Scheduling Specialist
Responsible for maintaining accurate short term forecasts and producing fit for purpose schedules across a number of areas of the business.
Sep 2020 - Nov 2021
Real Time Manager
Responsible for the successful implementation of resource plans through a team of Real Time analysts. Ensuring performance and productivity targets were met and providing timely performance insight to key stakeholders across the business.
Jan 2019 - Sep 2020
Resource Planning Manager
Managing the Resource Planning team from schedule production to service delivery as well as overseeing the production of capacity requirement for the contractor network.
Jun 2015 - Dec 2018
Service Delivery & Planning Manager
Oversee a team of Workforce and Real Time analysts to ensure the delivery of daily/weekly performance targets across all campaigns through effective allocation of resource and routing of calls.
Sep 2013 - Jun 2015
Real Time Manager
Manage a Real Time team with responsibility for providing real-time monitoring of contact volumes, service levels and Claims Handler availability across multiple campaigns and 300+ Claims Handlers.
Apr 2011 - Sep 2013
Real Time Analyst
Manage Intraday performance within the Contact Centre to drive performance ensuring service is delivered at interval, daily, weekly and monthly frequencies.
Sep 2009 - Apr 2011
Team & coworkers
Colleagues at Booking.com
Other employees you can reach at workingatbooking.com. View company contacts for 15815 employees →
NR
Noah Ruede
Colleague at Booking.ComSeattle, Washington, United States, United States
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GS
Giulliana Spadaro A.
Colleague at Booking.ComFrance, France
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LR
Leticia Rodrigues Lisboa
Colleague at Booking.ComNetherlands, Netherlands
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AD
Angus Darby
Colleague at Booking.ComAmsterdam, North Holland, Netherlands, Netherlands
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AB
Ana Beatriz Silva De Sá
Colleague at Booking.ComTilburg, North Brabant, Netherlands, Netherlands
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CL
Caroline Loste
Colleague at Booking.ComGreater Lille Metropolitan Area, France
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SM
Samuele Marchetti
Colleague at Booking.ComConegliano, Veneto, Italy, Italy
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RV
Rishikumar Vishwakarma
Colleague at Booking.ComGoharganj Tehsil, Madhya Pradesh, India, India
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TC
Teodora Colic
Colleague at Booking.ComAmsterdam, North Holland, Netherlands, Netherlands
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MO
Micol Orifiammi
Colleague at Booking.ComMilan, Lombardy, Italy, Italy
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Noah Ruede
Colleague at Booking.ComSeattle, Washington, United States, United States
View →
GS
Giulliana Spadaro A.
Colleague at Booking.ComFrance, France
View →
LR
Leticia Rodrigues Lisboa
Colleague at Booking.ComNetherlands, Netherlands
View →
AD
Angus Darby
Colleague at Booking.ComAmsterdam, North Holland, Netherlands, Netherlands
View →
AB
Ana Beatriz Silva De Sá
Colleague at Booking.ComTilburg, North Brabant, Netherlands, Netherlands
View →
CL
Caroline Loste
Colleague at Booking.ComGreater Lille Metropolitan Area, France
View →
SM
Samuele Marchetti
Colleague at Booking.ComConegliano, Veneto, Italy, Italy
View →
RV
Rishikumar Vishwakarma
Colleague at Booking.ComGoharganj Tehsil, Madhya Pradesh, India, India
View →
TC
Teodora Colic
Colleague at Booking.ComAmsterdam, North Holland, Netherlands, Netherlands
View →
MO
Micol Orifiammi
Colleague at Booking.ComMilan, Lombardy, Italy, Italy
View →
1 education record
Dave Boardman education
FAQ
Frequently asked questions about Dave Boardman
Quick answers generated from the profile data available on this page.
What company does Dave Boardman work for?
Dave Boardman works for Booking.com.
What is Dave Boardman's role at Booking.com?
Dave Boardman is listed as Experienced planning professional at Booking.com.
Where is Dave Boardman based?
Dave Boardman is based in Preston, England, United Kingdom while working with Booking.com.
What companies has Dave Boardman worked for?
Dave Boardman has worked for Booking.Com, Modus Rp, Swinton Group, and Homeserve Uk.
Who are Dave Boardman's colleagues at Booking.com?
Dave Boardman's colleagues at Booking.com include Noah Ruede, Giulliana Spadaro A., Leticia Rodrigues Lisboa, Angus Darby, and Ana Beatriz Silva De Sá.
How can I contact Dave Boardman?
You can use AeroLeads to view verified contact signals for Dave Boardman at Booking.com, including work email, phone, and LinkedIn data when available.
What schools did Dave Boardman attend?
Dave Boardman holds Bachelor Of Technology - Btech, Business & Finance from Runshaw College.
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