Dave Boardman Email & Phone Number
Who is Dave Boardman? Overview
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Dave Boardman is listed as Experienced planning professional at Booking.com, a company with 15815 employees, based in Preston, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Dave Boardman.
Dave Boardman previously worked as Global Capacity Planner at Booking.Com and Resource Planning Consultant at Modus Rp. Dave Boardman holds Bachelor Of Technology - Btech, Business & Finance from Runshaw College.
Email format at Booking.com
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About Dave Boardman
Resource Planning Strategist | Driving Operational Excellence & GrowthStrategic resource planning professional with a robust track record in optimising operations across inbound, back office, and field functions. Adept at building dynamic capacity plans, demand models, and precise forecasts, I bring proven expertise in Avaya CMS Supervisor, Verint/Impact 360, NICE WFM, Puzzel WFM, and ipSCAPE.🔹 Innovative Capacity Planning 🔹Crafting agile capacity plans that adapt to business dynamics, ensuring optimal resource allocation and seamless workflow across diverse operational domains.🔹 Precise Demand Forecasting 🔹Leveraging advanced forecasting techniques to accurately predict workload demand, enabling strategic decision-making and enhanced customer experiences.🔹 Multi-Faceted Expertise 🔹Proficiently managed cross-functional teams, fostering collaboration and elevating performance through skillful utilisation of leading WFM platforms.🔹 Technology Experience 🔹Commanding Avaya CMS Supervisor, Verint/Impact 360, NICE WFM, Puzzel WFM, and ipSCAPE to unlock data-driven insights for actionable operational enhancements.Driven by a passion for continuous improvement, I am dedicated to steering organisations toward operational excellence, streamlined processes, and exceptional service delivery. Let's connect to elevate your resource planning strategies and drive sustainable growth.
Dave Boardman's current company
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Dave Boardman work experience
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Resource Planning Consultant
Forecasting & Scheduling Specialist
Responsible for maintaining accurate short term forecasts and producing fit for purpose schedules across a number of areas of the business.
Real Time Manager
Responsible for the successful implementation of resource plans through a team of Real Time analysts. Ensuring performance and productivity targets were met and providing timely performance insight to key stakeholders across the business.
Resource Planning Manager
Managing the Resource Planning team from schedule production to service delivery as well as overseeing the production of capacity requirement for the contractor network.
Service Delivery & Planning Manager
Oversee a team of Workforce and Real Time analysts to ensure the delivery of daily/weekly performance targets across all campaigns through effective allocation of resource and routing of calls.
Real Time Manager
Manage a Real Time team with responsibility for providing real-time monitoring of contact volumes, service levels and Claims Handler availability across multiple campaigns and 300+ Claims Handlers.
Real Time Analyst
Manage Intraday performance within the Contact Centre to drive performance ensuring service is delivered at interval, daily, weekly and monthly frequencies.
Colleagues at Booking.com
Other employees you can reach at workingatbooking.com. View company contacts for 15815 employees →
Noah Ruede
Colleague at Booking.ComSeattle, Washington, United States, United States
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Giulliana Spadaro A.
Colleague at Booking.ComFrance, France
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Leticia Rodrigues Lisboa
Colleague at Booking.ComNetherlands, Netherlands
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Angus Darby
Colleague at Booking.ComAmsterdam, North Holland, Netherlands, Netherlands
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Ana Beatriz Silva De Sá
Colleague at Booking.ComTilburg, North Brabant, Netherlands, Netherlands
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Caroline Loste
Colleague at Booking.ComGreater Lille Metropolitan Area, France
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Samuele Marchetti
Colleague at Booking.ComConegliano, Veneto, Italy, Italy
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Rishikumar Vishwakarma
Colleague at Booking.ComGoharganj Tehsil, Madhya Pradesh, India, India
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TC
Teodora Colic
Colleague at Booking.ComAmsterdam, North Holland, Netherlands, Netherlands
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Micol Orifiammi
Colleague at Booking.ComMilan, Lombardy, Italy, Italy
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Dave Boardman education
Frequently asked questions about Dave Boardman
Quick answers generated from the profile data available on this page.
What company does Dave Boardman work for?
Dave Boardman works for Booking.com.
What is Dave Boardman's role at Booking.com?
Dave Boardman is listed as Experienced planning professional at Booking.com.
Where is Dave Boardman based?
Dave Boardman is based in Preston, England, United Kingdom while working with Booking.com.
What companies has Dave Boardman worked for?
Dave Boardman has worked for Booking.Com, Modus Rp, Swinton Group, and Homeserve Uk.
Who are Dave Boardman's colleagues at Booking.com?
Dave Boardman's colleagues at Booking.com include Noah Ruede, Giulliana Spadaro A., Leticia Rodrigues Lisboa, Angus Darby, and Ana Beatriz Silva De Sá.
How can I contact Dave Boardman?
You can use AeroLeads to view verified contact signals for Dave Boardman at Booking.com, including work email, phone, and LinkedIn data when available.
What schools did Dave Boardman attend?
Dave Boardman holds Bachelor Of Technology - Btech, Business & Finance from Runshaw College.
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