Dave Boldra Email & Phone Number

Cambourne, Cambridgeshire

• Propose, discuss and evaluate potential solutions with users and the relevant application or service providers and implement agreed field modifications or workarounds as directed.
• Responsible for ensuring that the ICT tasks involved in application system upgrades and patches are correctly managed, working in conjunction with ICT Infrastructure Officers and suppliers as required.
• Manage corporate ICT projects and provide technical input to other ICT related projects where required, in accordance with the South Cambridgeshire District Council Project Management Toolkit standards.
• Respond to complex service desk requests raised by users. Take ownership of requests that are allocated and follow them from inception/allocation to completion, including user feedback.
• Maintain effective communication with all customers to better understand their requirements and how they can be achieved.

Cambridge, United Kingdom

• Assist the team leader to monitor customer relationship and service level agreements to the standards stipulated by the contract for the application support elements.
• To maintain and enhance the in-house software until they were gradually replaced with external solutions. To facilitate the introduction of these new systems by converting any data required by the new systems.
• Provide technical input to the customers ICT related projects where required, in accordance with the customers Project Management Toolkit standards.
• Respond to complex service desk calls raised by users on the service desk. Take ownership of requests that are allocated and follow them from inception/allocation to completion, including user feedback.

Cambridge, United Kingdom

• To develop any in-house software required to agreed standards for new systems so as to provide the best long term advantage to the Authority.
• To implement and support complex externally supplied application software systems, in conjunction with Technical Support staff as necessary.
• To supervise the work of junior staff, or other staff within project teams or the ICT section, as required. Including planning and managing the Application and Operations workload and backlog.
• To generate and maintain documentation relating to work undertaken on new systems, and to allow users to fully utilise systems, in line with agreed quality standards and work procedures.
• To undertake technical evaluations of products and systems in connection with internal staff at all levels.

Bachelor Of Science (Bsc), Mathematics

A Levels In Pure Maths, Applied Maths & Physics

O Levels In English, Maths And 4 Other Subjects

Education record