Strategic visionary. Executive leader and primary advisor focused on balancing business theories and principles with technical capabilities to protect the business financially from loss while not reducing revenue generation. Improved Earnst & Young assessment rating to industry standard, in under one calendar year. Supervises, manages, and mentors seven direct reports.• Conceptualized, introduced, and established departments eight months ahead of schedule in alignment with NIST CSF and GLBA. This endeavor matured First Citizens Bank's incident response capabilities to financial institutions of like size. o Aligned Cyber, Information Technology, Business, Fraud, and Logistical incidents under a single IM program. o Drove forward and had approved reconfigured, large bank standard system for categorizing incidents, reducing unnecessary regulatory exposure.

An intuitive leader and technical advisor who quickly evaluated and analyzed organizational needs. Cultivated a high-performance, comprehensive team in the maturation of Barclays 3rd Party Security process and posturing, ensuring consistent methodology in protecting from external threats and disruptions.• Oversaw construction and enactment of multiple mitigation factors through interdepartmental working groups, including a 3rd Party Legal Attestation, 3rd Party Severity Matrix, 3rd Party Incident Action Log, Critical Vendor network mapping, clearly defined process for Client breaches, and complete process overhaul. • Oversaw BSUS Partner/Supplier initiative. Implemented Red Flag questions into Partner/Supplier Due Diligence Questionnaires (DDQs), refinement of processes, and historical tracking. The DDQs enabled trend identification, cyber risk alerting, and triggering proactive security reviews (network and on-site) of potential high-risk vendors. In addition, a bridge between BCUS, Supplier Managers, and Risk Management was established for the JOC for clarification and assistance regarding external security threats and guidance on safeguards, risk appetite, and proper implementation of fixes. • Served as command, control, and coordination function for the organization's physical, cyber, and technical threats for 162 major incidents. Organized pertinent teams from initiation through triage to closure. Internal security incidents were reduced by 36% over a two-year period by leading the review, refinement, and implementation of missing or inadequate security controls, tooling, and processes.

A charismatic and mission-oriented director who applied subject matter expertise, root cause analysis, and process improvement strategies to increase productivity. Offered wise counsel while intrinsically motivating employees to embrace their responsibilities, expect more from themselves, and perform to a higher level. • Increased productivity with a 66% rise in security notifications and a 52% upsurge of direct security messages to executive leadership and employees. These gains were accomplished while the operations center operated at a 50% decrease in staffing. Simultaneously responded to potential disruptions caused by Hurricanes Florence, Gordon, and Alberto. • Implemented and oversaw Customer Relief and Credit Risk Operations, deploying real-time responses to mitigate credit fraud and production disruptions across multiple business lines, safeguarding approximately $616,580 in company production and merchant losses. • Conducted a thorough audit of tools across the Operations Center. Accessed practical uses and capabilities fit for need. Consolidated platforms, created Requests for Proposals (RFPs) for new SaaS, IaaS, and PaaS capabilities, and employed a new communications model for incident/crisis communication procedures.

Astute Operations Manager and detail-oriented problem solver focused on process improvement while making sound decisions while continuously delivering superb results. Provided operations management, leadership, and expertise while always exhibiting diplomacy and tact. • Oversaw First Data owner-associate security rechecks and new hire screenings, leading a cross-department team of analysts to ensure continued adherence with the United States Treasury Department's FDIC Section 19 compliance standards. • Upon taking the lead of the recheck program, increased efficiency by 117%.• Managed, supervised, and trained a 20-member team and supplementary staff. Served as administrator of all scheduling and training for the department. Evaluated, edited, and disseminated all shift-related correspondence, including blotters and incident reports.

• Oversaw review and consolidation of Walt Disney Company-owned satellite uplink/downlink capabilities and assets to better leverage in-house media outlets for digital distribution and avoid over $1.5 million in unnecessary annual spending.• Created Broadcast Operations and Engineering overview of electrical system loss procedures to aid senior leaders in smoother disruption planning. This resulted in better disaster mitigation implementation and reduced response time by 20 seconds, safeguarding over $550k in daily advertising revenue. • Coordinated with crisis management and company training teams in Community Emergency Response Team (CERT) procedure, ensuring employee familiarity with organizational emergencies (fire evacuation, electrical outage, natural disaster, airborne hazard) and standard operating procedures.

Tireless, proactive leader who implemented a new in-processing database and procedural system, reducing the necessary workforce by 75% and cutting mandatory overtime hours by 50% for staff of 18 soldiers. Accountable for military equipment valued at over $6MM. • Crafted and delivered weekly global security threat briefings for over 30 middle managers, senior directors, and "C-Level" executives in addition to bi-weekly regional-specific situation seminars concentrating on Europe, Asia, the Middle East, and Africa for over 150 staff members.• Personally selected by senior leadership as 1 of 4 (from over 4,000 candidates) media relation liaison representatives to speak on behalf of our unit with CNN, Fox News, Rolling Stone/Time Magazines.• Architected over 50 exercise scenarios for more than 5,000 trainees traveling to multiple global provinces at little to no cost, ensuring the organization stayed well below the minimum $500,000 designated budget, with the academy assisting in a 64% declination of incidents experienced in combat theaters.