Dave Boxall Email and Phone Number

• Second in command and point of contact in the IT Manager’s absence.• Managing the IT Helpdesk and allocating resources for 1st and 2nd line support.• Active Directory Setup & Maintenance, including GPO, Sites & Services, DHCP & DNS.• Support of Servers and Desktops in a Windows Desktop and Server environment.• Supporting an Avaya telephony system and various call recording solutions.• Being involved in external penetration testing and following up on results.• Using VMWare to Virtualise a number of Key physical servers.• Developing and supporting a number of Access Databases.• Introducing and maintaining a backup model using Symantec Backup Exec.• Involved in finalising a DR solution for the company offering redundancy for various systems and servers, utilising Sunguard services and regular testing to comply with company BCP.• Responsible for the management of Sophos Antivirus and other security tools. • Configuring Antrivirus, Cylance and Exchange to reduce Ransomware risk.• Setting up a desktop imaging system (Clonezilla) to streamline rollouts.• Working with SQL Server 2000, backing up and maintaining various Databases.• Involved in creating and maintaining a temporary hosted virtual environment, running key servers, systems and telephony until company closure.• On company closure I was involved in the transfer of data to new supplier (Data Protection and Security being critical) and the closure and decommissioning of hardware and systems.

• Working in a team offering 2nd line IT support to 600+ users.• Support of Servers and Desktops in a Windows XP, Server2000/2003 environment• Performing regular checks and maintenance on Servers.• Responsible for modelling and implementing a complete backup solution (Backup Exec) including testing, documenting and ongoing support.• Part of a team maintaining a number of AS400’s running the company’s booking module. This entailed general system maintenance and procedural processes.• Being part of a team to introduce a Windows 2000 fast Ethernet network to the company. This entailed both network configuration as well as end user set up.• Responsible for installing and maintaining of an HP SAN, running SCSI and SATA arrays. Including DR testing and Failover recovery.• Responsible for the desktop and server Antivirus system in a ‘Mcafee EPO’ environment.• Working to SLA’s to ensure problems are resolved within pre-allocated time limits.• Using an IBM AS/400 Operating system and booking modules Galileo and Kudos.• Provide in-house training on Microsoft Word, Excel and Powerpoint, at both intermediate and advanced levels. This included one-to-one training and groups.• AS400 query writing.• Creating and maintaining an Intranet which acted as a knowledge base for the IT Helpdesk.

Responsible for Maintaining the computers over an IPX network and created a number of databases within Access 97 for general tasks.