AeroLeads people directory · profile

Dave Brumby Email & Phone Number

Director of Customer Success | Client Onboarding & Retention | Strategic Planning | Team Building & Leadership at BondLink
Location: Burlington, Massachusetts, United States 5 work roles 2 schools
1 work email found @athenahealth.com LinkedIn matched
✓ Verified Jun 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email

Work email d****@athenahealth.com
LinkedIn Profile matched
3 free lookups remaining · No credit card
Current company
BondLink
Role
Director of Customer Success | Client Onboarding & Retention | Strategic Planning | Team Building & Leadership
Location
Burlington, Massachusetts, United States

Who is Dave Brumby? Overview

A concise factual answer block for searchers comparing this professional profile.

Quick answer

Dave Brumby is listed as Director of Customer Success | Client Onboarding & Retention | Strategic Planning | Team Building & Leadership at BondLink, based in Burlington, Massachusetts, United States. AeroLeads shows a work email signal at athenahealth.com and a matched LinkedIn profile for Dave Brumby.

Dave Brumby previously worked as Director of Customer Success at Bondlink and Director of Customer Success at Labster. Dave Brumby holds B.A., Sociology from Framingham State University.

Company email context

Email format at BondLink

This section adds company-level context without repeating Dave Brumby's masked contact details.

{first_initial}{last}@athenahealth.com
86% confidence

AeroLeads found 1 current-domain work email signal for Dave Brumby. Compare company email patterns before reaching out.

View email format View company profile Management contacts
Profile bio

About Dave Brumby

As a seasoned and results-oriented Customer Success Executive, I specialize in transforming customer relationships, driving operational excellence, and advancing business growth within the SaaS industry. With a rich background in startups and established companies, I have consistently demonstrated my ability to build, scale, and lead high-performing teams.Whether it’s refining customer success strategies, creating structured client journeys, or integrating innovative technology solutions, I am passionate about driving success for both clients and organizations. My expertise lies in leveraging data-driven insights to align customer success efforts with broader business objectives.My leadership style is rooted in empowerment and collaboration. By coaching teams and developing robust frameworks, I have consistently achieved top-tier customer and employee satisfaction scores. I thrive in fast-paced environments where strategic vision and hands-on execution are key to delivering results.A few of my career highlights include: • Achieved an Employee Net Promoter Score of 77, the highest in the business, through training, coaching, and upskilling programs while serving as the Director of Customer Success for BondLink, Inc.• Increased product adoption by 13%, driving a $200k revenue boost through the development and implementation of a trackable client journey aimed at identifying at-risk clients.• Maximized revenue from $2M in ARR to $24M by refining customer success strategies and acquiring 1.9K clients for Labster.“Strategy without tactics is the slowest route to victory. Tactics without strategy is the noise before defeat.” — Sun Tzu

Listed skills include Customer Service, Account Management, Salesforce.Com, Sales Process, and 14 others.

Current workplace

Dave Brumby's current company

Company context helps verify the profile and gives searchers a useful next step.

BondLink
Bondlink
Director of Customer Success | Client Onboarding & Retention | Strategic Planning | Team Building & Leadership
AeroLeads page
Company profile
View company profile Email format
5 roles

Dave Brumby work experience

A career timeline built from the work history available for this profile.

Director Of Customer Success

Current
Bondlink

Boston, MA, US

Oversee the customer success department with six staff members to support three unique products, strengthening client relationships by creating structured client journeys and overhauling operational processes. Coordinate onboarding, product adoption, and contract renewal activities for a client base of over 175 with $4M in revenue. Develop KPIs and goals.

Feb 2023 - Present

Director Of Customer Success

Labster

Copenhagen, DK

  • Led the formation and oversight of a 35-member customer success department, including specialized teams for technical support, implementation, and customer success management. Streamlined onboarding, contract renewal.
  • Grew the customer success management team from 2 to 21 members within one year and transformed it into a revenue-generating unit, culminating in a Gross Revenue Retention of 86% and Net Revenue Retention of 97% over.
  • Deployed the Gainsight platform, shifting the team’s approach from reactive to proactive client relationship management.
  • Integrated support chat systems and additional software tools to improve tracking and handling of client interactions.
  • Met and exceeded quarterly KPIs, reaching 100% goals within the first two quarters and attaining the top eNPS company-wide.
Aug 2018 - Feb 2023

Sr. Customer Success Manager

Acquia

Boston, MA, US

  • Formulated and executed Acquia’s SaaS product implementation plan, which is now standard across all SaaS offerings. Administered all phases of Acquia’s Lyft software deployment, from initial setup through continuous.
  • Pioneered the client journey framework for Acquia, establishing a playbook that standardized customer engagement and resolved numerous software bugs, enhancing client experience and operational efficiency.
  • Revamped client onboarding and support mechanisms, acquiring specialized expertise in customer journeys and offering strategic guidance to sales and account management teams.
  • Instituted a comprehensive feedback and presentation system to demonstrate product value to clients, culminating in increased customer satisfaction by 15% and elevated product adoption rates by 40%.
Mar 2016 - Aug 2018

Sr. Project Associate

Athenahealth

Boston, Massachusetts, US

  • Coordinated end-to-end client onboarding and training processes, ensuring seamless integration of new multi-specialty medical practices into company systems. Oversaw operations, renewals, and key account management.
  • Accelerated project completion to an average of 73 days, surpassing the 90-day target, by setting clear expectations and maintaining clear communication with stakeholders.
  • Facilitated the implementation of 26 new practices in 2015, leading 20-25 projects simultaneously and yielding $1.2M in revenue.
  • Delivered client onboarding and training programs ahead of the 12-week schedule, consistently exceeding performance targets.
  • Built positive client relationships, earning trust and reliance which fostered seamless operational transitions.
Aug 2014 - Mar 2016

Sr. Account Associate

Athenahealth

Boston, Massachusetts, US

  • Provided exceptional customer service through a consultative approach, enhancing client engagement for multi-specialty medical practices. Educated clients on effective workflows to align with healthcare IT.
  • Attained a 95% renewal rate YOY by initiating and refining educational programs that targeted practice compliance with Meaningful Use standards.
  • Managed client relationships and service delivery for 100-125 doctor practices, focusing on contract renewals and sustaining revenue streams, which cumulatively totaled $3.8M.
Feb 2013 - Aug 2014
2 education records

Dave Brumby education

B.A., Sociology

Framingham State University

Certificate In Entrepreneurship Essentials

Harvard Business School Online
FAQ

Frequently asked questions about Dave Brumby

Quick answers generated from the profile data available on this page.

What company does Dave Brumby work for?

Dave Brumby works for BondLink.

What is Dave Brumby's role at BondLink?

Dave Brumby is listed as Director of Customer Success | Client Onboarding & Retention | Strategic Planning | Team Building & Leadership at BondLink.

What is Dave Brumby's email address?

AeroLeads has found 1 work email signal at @athenahealth.com for Dave Brumby at BondLink.

Where is Dave Brumby based?

Dave Brumby is based in Burlington, Massachusetts, United States while working with BondLink.

What companies has Dave Brumby worked for?

Dave Brumby has worked for Bondlink, Labster, Acquia, and Athenahealth.

How can I contact Dave Brumby?

You can use AeroLeads to view verified contact signals for Dave Brumby at BondLink, including work email, phone, and LinkedIn data when available.

What schools did Dave Brumby attend?

Dave Brumby holds B.A., Sociology from Framingham State University.

What skills is Dave Brumby known for?

Dave Brumby is listed with skills including Customer Service, Account Management, Salesforce.Com, Sales Process, Sales Operations, Management, Training, and Sales.

Find 750M verified contacts

Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.