Programme, project and change manager: technology and digital focus with strong interpersonal skills and wide ranging commercial acumen.20+ years defining, delivering and implementing software solutions in a wide variety of industries and business settings. Working with stakeholders at all levels to understand the business imperatives driving need, define scope and manage expectations. Working with delivery teams to understand the art of the possible, translate need into deliverables and define pathways for successful delivery. Working with end users to ensure positive and pro-active uptake of new processes and practises. Well versed in formal and informal structures using waterfall, agile and iterative approaches.Experience of both vendor and client side working. Worked in variety of sectors and functions; not-for-profit, health, customer loyalty, customer retention, marketing, e-commerce, payment processing, prepaid card, stored value systems, HR, finance, customer services, adult social care and employee benefits. Core skills:- Programme and project management, Senior level influencing and strategy setting. Waterfall, agile, scrum, kanban. Cross divisional delivery.- Change management. Engaging with stakeholders early and throughout the delivery cycle to maximise project benefits by driving uptake of new tools, practises and processes.- Problem solving, big picture and detailed design work. Requirements gathering, solution design, test management, implementation.- Cyber, information and data security, Payment Card Industry-Data Security Standards (PCI-DSS), data protection, General Data Protection Regulation (GDPR).- Business case development, supplier procurement, pitching and tendering.- Ability to develop positive working relationships with a diverse range of people.- Familiar with a broad range of technologies including G Suite for business, MS Office, MS Project, MS Visio, JIRA, Confluence, Smartsheet, Trello, monday.com.
Listed skills include Stakeholder Management, Business Analysis, E Commerce, Multi Channel Marketing, and 14 others.