Reporting to Head of Insurance Business Architecture and accountable for providing business architecture services to LBG’s General Insurance business (portfolio of circa £50m per annum). Specific responsibilities are summarised below: - Develop and maintaining current and target operating models for the General Insurance business - Ensure project designs deliver expected capability enhancements, in line with target operating model and Insurance design principles - Team… Show more Reporting to Head of Insurance Business Architecture and accountable for providing business architecture services to LBG’s General Insurance business (portfolio of circa £50m per annum). Specific responsibilities are summarised below: - Develop and maintaining current and target operating models for the General Insurance business - Ensure project designs deliver expected capability enhancements, in line with target operating model and Insurance design principles - Team management of 3 permanent business architects, plus contractor resource - Provision of consultancy services; working with business stakeholders to shape ideas prior to project initiation - Bridge business & IT design functions to ensure that cost estimates are robust and technical architecture underpins future business aspirations - Maintain a business wide view of change; ensure that designs are cohesive across the portfolio - Ensure that designs are cost appropriate and will achieve desired business outcomeKey Achievements: - Central design role in the transformation of LBG’s Home Insurance business: - Implementation of 3rd party insurance product platform and sales technology; - Incorporating Lloyds, Bank of Scotland, and Halifax brands, across multiple distribution channels; - Integration with bank infrastructure including existing pricing, claims, document management, and data warehouse technology; - Role included the development target business design and transitional blueprints to underpin change delivery; - Continuous management of design integrity to ensure delivery of required capability enhancements, including appropriate design governance Show less

Reporting to Head of Business Design, accountable for defining and maintaining a cohesive operating model across the UK Wealth Division within Lloyds Banking Group.Specific responsibilities are summarised below: - Ensure alignment of the proposition, value chain, and organisational design operating model components across multiple initiatives - Gain operating model approval from executive sponsors and Design Authority forum members - Responsible for identifying and… Show more Reporting to Head of Business Design, accountable for defining and maintaining a cohesive operating model across the UK Wealth Division within Lloyds Banking Group.Specific responsibilities are summarised below: - Ensure alignment of the proposition, value chain, and organisational design operating model components across multiple initiatives - Gain operating model approval from executive sponsors and Design Authority forum members - Responsible for identifying and resolving gaps between delivery plans and the target design - Influencing and challenging where appropriate to ensure integrity of the operating model and alignment to the business strategy - A trusted source of information and ad-hoc support to project teams and senior business leadersKey Achievements: - Re-definition of the UK Wealth Target Operating Model following appointment of a new Group chief executive and subsequent strategic review - Approval of the Retail Distribution Review Operating Model following introduction of new FSA regulation designed to transform the UK financial advice industry - Creation the Operating Model for the UK Wealth business following the Lloyds acquisition of HBoS. This assignment included the development of re-usable business design templates and governance processes due to the embryonic stage of business design capability within the division. Show less

Responsible for leading requirements and solution definition for strategic change initiatives within the 'Insurance and Investment' division of Lloyds Banking Group.Key Achievements: - Requirements analysis to deliver a new point of sale platform to support insurance and investment product sales to high net worth clients - Requirements analysis for the integration of Lloyds and HBoS Retail Bancassurance businesses

Retail Programmes is Lloyds Banking Group's central programme management function, deploying change specialists to business areas that require support to deliver large scale change initiatives.Key Achievements: - Implementation and launch of a Halifax current account to the Irish Market as part of a programme to launch a new retail bank in Ireland - Management of the programme office for a business transformation programme

Responsible for the delivery of HR IT solutions including bespoke applications and GE Corporate initiatives.Key Achievements: - Enhancing the quality of employee data stored in Oracle HR, and leveraging the improved data in management applications and tools - Automation of key HR management information metrics such as headcount and attrition reporting