Dave Buzzella Email & Phone Number

Rochester, New York

Rochester, New York

Rochester, New York

• Completed projects between October 2014 and March 2015 that generate a total of $1,169,626.00 in revenue annually.• Managed multiple active customer projects simultaneously. • Served as the single point of contact to the customer throughout the project and as a liaison between the internal WINDSTREAMS’ groups, customer and vendors during the implementation of customer project orders. • Responsible for the development, planning and management of all aspects of the project… Show more • Completed projects between October 2014 and March 2015 that generate a total of $1,169,626.00 in revenue annually.• Managed multiple active customer projects simultaneously. • Served as the single point of contact to the customer throughout the project and as a liaison between the internal WINDSTREAMS’ groups, customer and vendors during the implementation of customer project orders. • Responsible for the development, planning and management of all aspects of the project implementation in a timely and smooth process. This included the identification and understanding of the project scope, customer expectations, constraints and requirements; creation and communication of a realistic project plan; management and execution of the project plan tasks and timelines; identification of project team members and roles; development and management of project issues log; completion of assigned tasks within the schedule and budget guidelines; and data collection and analysis in support of key indicators and project status. • Created customer project order tracking workbook and provided timely status updates to all involved in the project, including the customer, vendor, and Windstream’s team members.• Escalated as needed to ensure project orders are moving according to project schedule. • Maintained and distributed project documentation including project plans, project schedule, project team member contact information and responsibilities, meeting agendas, meeting minutes, action items, key action log, project status, and updated reports. • Identified, documented, mitigated, and tracked project risks and issues that could have impacted the meeting of the project goals. Escalated as needed when issues cannot be resolved at the business unit level. • Led cross-functional meetings and work with project team members to identify and resolve project gaps or issues.• Conducted post project reviews to identify areas of improvement. Show less

Rochester, New York Area

• Contractor position with Windstream Communications.• Completed projects between August 2014 and September 2014 that generate a total of $82,860.00 in revenue annually.

Rochester, New York Area

• Accountable for managing and developing a team of 18-21 consultants.• Reviewed and tracked employee performance.• Coached and provided feedback regarding all department KPIs.• Created and reviewed reports on a daily and monthly basis.• Acted as highest point of escalation for customers.• Prepared, scheduled, and led team meetings on an "as needed" basis.• Created and presented monthly business review regarding overall team and individual performance.• Delivered… Show more • Accountable for managing and developing a team of 18-21 consultants.• Reviewed and tracked employee performance.• Coached and provided feedback regarding all department KPIs.• Created and reviewed reports on a daily and monthly basis.• Acted as highest point of escalation for customers.• Prepared, scheduled, and led team meetings on an "as needed" basis.• Created and presented monthly business review regarding overall team and individual performance.• Delivered disciplinary actions up to and including termination.• Interviewed, hired, and made recommendations for promotions.• Trained employees on new products and initiatives to ensure excellent customer satisfaction.• Successfully completed Sutherland LEAD (Leadership Excellence Achievement Development) Management Training. Show less

Rochester, New York Area

• Supported floor by assisting in queue management process, handling escalated customers, and answering questions from other consultants.• Provided excellent customer care and internet technical support to all customers.• Displayed courtesy and strong interpersonal skills in all customer interactions.• Ensured customer satisfaction by identifying, researching, and resolving system and account issues.• Researched issues on various computer systems and databases to resolve… Show more • Supported floor by assisting in queue management process, handling escalated customers, and answering questions from other consultants.• Provided excellent customer care and internet technical support to all customers.• Displayed courtesy and strong interpersonal skills in all customer interactions.• Ensured customer satisfaction by identifying, researching, and resolving system and account issues.• Researched issues on various computer systems and databases to resolve customer issues and complaints.• Identified customer needs and generated sales leads. Show less

Rochester, New York Area

• Asked probing questions to uncover the needs of the customer.• Up-sold customers by offering additional products and services.• Processed sales by acting as cashier.• Loaded and unloaded delivery trucks and stocking shelves.• Filled and returned orders for other stores by processing items in inventory and setting aside for truck delivery.• Cleaned public areas including restrooms.

Rochester, New York Area

• Processed merchandise to floor ready standards and assist the Merchandise Team Lead with the placement of merchandise on the selling floor.• Assisted the Merchandise Team Manager in the movement of fixtures and merchandise for new product, seasonal changes, and clearance sets.• Attended to customer service needs in a friendly and helpful manner when approached.• Participated in stockroom maintenance, organization, and housekeeping.• Assisted in the markdown process.

Rochester, New York Area

• Led children ages 12 and under in summer day camp activities.• Ensured organization and safety in all activities.

Rochester, New York Area

• Led children ages 12 and under in summer day camp activities.• Ensured organization and safety in all activities.

Completed 31 Credits Toward An A.S., Business Administration

Nys Regents Diploma

Activities and Societies: Photography Club, Theatre Technical Crew, Varsity Boxing, Varsity Track