Dave Cable Email & Phone Number

Rancho Cordova, CA

Responsible for Home Equity Sales, Service and Existing Customer Credit Integration focused on customer experience. Includes managing the operational components impacting the Home Equity Fulfillment Channel by working with executives in various organizations within the bank. Present solutions to enable quick decision making to meet goals for increased.

Rancho Cordova, CA

• Responsible for multi site leadership of Existing Customer Credit of approximately 200 FTE, consisting of 9 different functions, that proactively monitors the Banks HELOC portfolio during a challenging economic.
• Helped develop infrastructure including documented procedures, regular communication, quality inspectionsand reporting routines.
• Rapidly implemented new workflows as business needs changed including bring on new functions-creating Modification Specialists, building an Inbound phone function, and added a streamlined review process.
• Hired and increased staffing by over 70% to build a new proactive Outbound calling team and process to help customers at the end of their draw period.

Rancho Cordova, CA

• Manage multiple team leaders and functional areas of Home Equity lending. Responsible for executing processes to achieve the business strategy. Monitor performance trends and make suggestions for process improvements.
• Led a Six Sigma Green Belt project netting a $254,000 savings by improving loan income verification process.
• Implemented several new processes, including the successful Real Time Fulfillment teams, where 37% of phoned in applications were provided on-line final approval.
• Directed the successful retraining of over 100 associates from First Mortgage processing to a new Home Equity processing platform.
• Designed and tested a new productivity based incentive plan for key functions in Home Equity processing driving greater productivity and ownership of files.

Manage multiple team leaders and functional areas of Home Equity lending. Responsible for executing processes to achieve the business strategy. Monitor performance trends and make suggestions for process improvements to increase efficiency and customer service. Create specific action plans to drive consistent performance across all teams. Manage associate.

• Managed multiple team leaders responsible for processing First Mortgages for the Western United States. Responsible for executing processes to achieve the business strategy, increase efficiency, customer service, and.
• Successfully managed the implementation and start-up of a new First Mortgage process to over 200 employees, during a time of unprecedented refinancing volume.
• Implemented management rigor and tools to increase productivity of associates by 52% in the first six months of 2003 and 44% in 2004.
• Increased overall customer satisfaction by 30% in the first six months of 2003 and to 80% by the end of year of 2004.

Managed multiple team leaders responsible for processing First Mortgages for the Western United States. Responsible for executing processes to achieve the business strategy, increase efficiency, customer service, and manage personnel decisions. * Successfully managed the implementation and start-up of a new First Mortgage process to over 200 employees.

Build and manage a team in the five LoanLine call centers across the country devoted to Bank of America's strategy of optimizing phone resources and improve quality. Create and communicate strategic direction to senior executives. Manage recruiting, development, performance and retention.

Manage seven team leaders and a department of over 115 in Rancho Cordova and Seattle responsible for funding, closing, and correcting documentation of Home Equity loans for

Responsible for the successful implementation and timeline management of strategic changes to improve workflow and efficiency in the Consumer Lending Division. Directed all project phases and activities, including overcoming obstacles to deliver the desired change on time and on budget. Partnered with various businesses, technology partners and vendors to.

Mba, Finance

MBA Finance

Bs, Finance

Education record