Senior Lead Retail Operations
Provided the highest level of customer service, increased customer loyalty and ensuring high rate of repeat customers. Supported daily operations of 3 locations and their teams consisting of 3 store managers, 3 assistant managers, and 15+ sales associates. Recruited potential talent for associates across all levels in the store, conducting interviews, hiring for full and part-time positions, and leading new hire onboarding. Over-site of manager and staff meetings.