building,

Facility TechnicianProvide operational support to multiple areas of construction, installation/maintenance, customer, engineering and business operations.Install and maintain POTS, ADSL and high speed data communications. (Residential and businesses)Perform work operations in connection with providing telephone service. Place, rearrange and remove outside telephone plant, including aerial, buried, block and house cables, and associated hardware fixtures and equipment.Perform installation and maintenance of land line telephone service.Use test equipment to isolate trouble in the telephone circuit and restore the telephone service to its normal operating condition.Duties include understanding the work order facility assignments to make the correct facility connections to provision telephone service to the customer premise.Coordinate with other departments to facilitate changes to facility assignments and/or obtain assistance resolving problems with the telephone circuit.Responsible for closing out work orders and documenting work performed.Work at high heights, and in various types of weather conditions.Duties included maintaining test equipment, tools and vehicle in good working condition. Install, repair, and maintain outside plant facilities; copper including the installation/repair of services: Voice, High Speed Data, Video DSL, . This includes various kinds of drop wire, ground wire, network interfaces, telephones, terminating devices, and inside wires.Diagnose and troubleshoot, video layout and installation, as well as Cat 5 and 6 Networks for internet. Placed, removed, or repaired wiring between poles, buildings and underground.Keep detailed records of work related activities and maintained positive customer relations by explaining services provided to consumer of the installation, repair or serviceProvide operational support to multiple areas of construction, installation/maintenance, customer, engineering, and business operation.

Managed problem calls, and requests working in Remedy, resolving issues for over 400 users. Implemented upgrades in Active Directory, Antivirus, Server Update Service (SUS), Lotus Notes to client.Troubleshot and recommended for hardware replacements and place call to vendors as necessary.Resolved printing issues whether software or hardware and make appropriate action. Responsible for application suite for the collection and storage of GLP regulated data. Coordinated with both internal and external IT organizations to develop and leverage solutions and resources in support of the business.. Technical skills applied: Operating system and software applications problems and installs .

Worked as a temporary employee contracted out to Computer Sciences Corporation.

Managed problem calls, and requests working in Remedy, resolving issues for over 400 users. Implemented upgrades in all desktops as well as instruments collecting data attached to desktops and servers with operating systems such as Mac OS, Unix, Windows NT, and Novell.Troubleshot and recommended for hardware replacements and place call to vendors as necessary.Resolved printing issues whether software or hardware and make appropriate action. Coordinated with both internal and external IT organizations to develop and leverage solutions and resources in support of the business.. Technical skills applied: Operating system and software applications problems and installs .

Acted as 3rd level Hardware/Software support for over 75 configuration technicians Desk top technical support.devised a practical solution with peripherals such as SCSI host adapters, modems, network adapters (Token ring, Ethernet, Emulation), multimedia [CD-ROM, Floptical, Zip, Jaz, Dat, Tape, LS-120, Hard drives (SCSI, IDE, EIDE)] as well as various business software applications according to customer specifications.

-Honorable Discharge-