Dave Cavanagh Email & Phone Number

Gwynedd. North Wales.

Caernarfon

Jointly 9 staffSite Health & Safety.Continually Implementing strategies to improve the level of service delivered to customers within a framework.Accountable for ensuring that all operational KRA’s were achieved to maximize value across the organization.Ensuring that the team are fully prepared to receive and process orders, bespoke request visits through effective leadership, coaching and support within agreed KRA’sWorking with the Branch manager to, develop and motivate teams to ensure that all employees are engaged in the delivery of the operational and business strategies through a clear vision.Responsible for developing a culture, that embraces change to enable the successful delivery of all change programmes and working processes.Maintaining excellent working relationships with Supply chain Managers and Support Managers across Cartrefi Cymunedol Gwynedd (CCG), and multiple housing associations within a framework to ensure we are working together to achieve operational performance and cost savings.Implementing strategies at branch level aimed at improving customer and employee satisfaction.Involved in negotiations and developed relationships with external suppliers,contractors and partnersCreating an environment of Knowledge sharing with CCG, partners and other contractors.Continually reviewing and adapting individual, team, & unit objectives according to changing business and commercial needs.

North Wales

Delivered training to staff which will give Branch, Transport and Sales Office Managers the skills and knowledge necessary to manage and support their teams through the successful implementation of the Driven project.Driving training that will manage the ticket entry process to ensure accurate and complete data entry for all point of sale tickets to be delivered or collected by Travis Perkins vehicles. Implement and manage a target of 100% usage of Route Plan for all deliveries and collections undertaken by Travis Perkins vehicles.Support Travis Perkins drivers with the Tranzsafety Vehicle Check Process to include managing driver details and vehicle check records in the Tranzaura back office system.Deliver access to ARI back office systems, view electronic vehicle files, inspect vehicle checks and fuel transaction data to drive branch operating cost efficiencies.Enable Managers to maintain the ePod back office functions from a Branch Managers aspect to enable system management of new driver and vehicle data entry.

Caernarfon

Jointly 12 staffSite Health & Safety.Implemented strategies to improve the level of service delivered to customers.Accountable for ensuring that all operational KRA’s were achieved to maximize value across the organization.Ensured that the team was fully prepared to receive and process orders, and bespoke request visits through effective leadership, coaching and support within agreed KRA’sWorked with the Branch manager to, develop and motivate teams to ensure that all employees were engaged in the delivery of the operational and business strategies through a clear vision.Responsible for developing a culture, which embraced change to enable the successful delivery of all change programmes and working processes.Built and maintained excellent working relationships with Supply chain Manager and Support Managers across Cartrefi Cymunedol Gwynedd (CCG) to ensure we were working together to achieve operational performance.Implemented strategies at branch level aimed at improving customer and employee satisfaction.Involved in negotiations and developed relationships with external suppliers,contractors and partnersCreated an environment of Knowledge sharing with CCG and contractors..Reviewed and adapted individual, team, & unit objectives according to changing business and commercial needs.

Hattersley, Manchester

Responsibilities.160 field staff, 12 managers, £12m budgetImplemented strategies to improve the level of service delivered to customers.Accountable for ensuring that all operational KPI’s for each field team were achieved to maximize value across the organization.Ensured that each field team was fully prepared to receive and return first visits, warrants and bespoke request visits through effective leadership, coaching and support within agreed SLA’sEnsured each Field Manager lead, develop and motivated their teams to ensure that all employees were engaged in the delivery of the operational and business strategies.Responsible for developing a culture, which embraced change to enable the successful delivery of all change programmes.Built and maintained excellent working relationships with Contact Centre Managers and Support Managers across the business to ensure they were working together to achieve operational performance.Implemented strategies aimed at improving customer and employee satisfaction.Lead major negotiations and developed relationships with external contractors and partners. Created an environment of Knowledge sharing.Reviewed and adapted individual/team/unit objectives/ targets according to changing business and commercial needs.

Education record

City & Guilds, Mechanical Engineering, Part 1 & 2