Service and maintain fleet of sailboats, assist with maintenance of other fleets, provide inspiration and educational support to new sailors

Provided phone support for end users of personal cell phones and high end computers

performed deskside support services for 800+ seat facility; assisted with new OS rollout; maintained and upgraded servers, routers, switches, desktops, laptops, PDAs, printers, AV and telephone equipment; updated BIOS, drivers, and various enterprise software; diagnosed and resolved issues with LAN and occasionally reconfigured LAN to meet client needs, resolved issues related to VPN; created, managed, and deleted user accounts; assisted with disaster recovery drills; assisted with testing of… Show more performed deskside support services for 800+ seat facility; assisted with new OS rollout; maintained and upgraded servers, routers, switches, desktops, laptops, PDAs, printers, AV and telephone equipment; updated BIOS, drivers, and various enterprise software; diagnosed and resolved issues with LAN and occasionally reconfigured LAN to meet client needs, resolved issues related to VPN; created, managed, and deleted user accounts; assisted with disaster recovery drills; assisted with testing of enterprise network Show less

Installed, configured, and upgraded servers, desktops, laptops, printers, and PDAs; installed and configured complete point of sales network systems; packed and shipped surplus equipment; uninstalled, relocated, and re-installed various servers, desktops, and other equipment; interacted with managers and supervisors at client locations with emphasis on client satisfaction; occasionally supervised additional field techs; performed relief services for other IBM employees