Promoted to Senior QA. My role is to ensure high quality test plans are in place, ensuring that tests are progressing in an efficient and timely manner. Monitoring resources and capacity, identifying areas where improvements can be made, as well as still being hands on with the best equipment and software in the ed-tech business.

As a hardware and software QA tester, my work is varied and interesting.Assessing prospective products and technologies while still in the planning stages. Dealing with confidential sample circuit boards, connecting them into existing products to create test environments. Checking and dissecting our interactive AV equipment, from prototypes through to full market release. Putting hardware through it's paces, checking build quality, disassembly, mechanical stress testing, connectivity, circuit measurements and modifications. Evaluating firmware, to ensure that products are responsive, high quality and reliable, finding optimisations and striving for improvements to future revisions to ensure our equipment is the best in class.Software testing our commercial product on iOS and Android, pushing the program to its limits, checking for bugs and reporting any issues correctly with precise replication steps. Creating and following test plans, ensuring we have high quality data. Creating guides and instructions to assist other staff. Assisting product and project managers, delivering required reports and documentation.Spending time getting to know all aspects of our technology output, as product knowledge is so important.Proud to be part of a team of fantastic colleagues and partners across multiple time zones, always willing to help and assist wherever and whenever required.Typical work:Installing, upgrading and downgrading softwareADB commandsRS-232 commandsUSB data tracingObserving safe electrical working practicesScoping signal linesChecking voltage levelsSoldering under a microscopeJ-TAG connectivityFlashing firmwareCircuit diagram readingDocumenting / reporting issuesLiaising with global colleagues & suppliersManual liftingOperating systems: Windows 10/11, Apple OS, Android, ChromeOS, Linux Software : Confluence, Jira, Office 365, TestRail, TestPad, Gitlab, Slack, Teams

Helping local people and local companies with their tech. Desktop hardware and software support, home networks, computer building, laptop repair, component swaps and upgrades. General troubleshooting, Mac/Windows/Linux OS reinstalls. Phones, tablets, peripherals, AV home entertainment systems etc.

Driving heritage trams and all sizes of bus to a high standard in a busy environment.Staying calm and focussed in high pressure situations.Adhere to multiple legal rules and regulations.Responding to customer's needs and requirements.Experienced with disability awareness.Accurate cash handling and card payments.Correct reporting of defects and incidents.