Joined the Vertek Consulting team as a Sr. Business Analyst putting my 20 years of experience in the telecommunications industry to deliver results with a customer focus. As a Sr Business Analyst I provide consultation to facilitate the identification and optimization of telecommunications processes and serves as a thought leader in best practices and applied methodologies. I am also leading projects on behalf of Vertek acting as the primary individual interfacing with the client. As a Senior Business Analyst I help customers analyze their current state, identify future scenarios based on business objectives and furnish a solution in order for them to achieve their business goals.

• Utilize industry standards and models from Project Management Institute (PMI) to successfully manage complex telecommunications installations nationwide and many international locations• Manager of Service Delivery: Lead training, set goals and objectives, supervised day to day activities and evaluated telecom engineers and project managers. - Empower staff to be successful using their strengths and assisting them to develop themselves to be prepared for future challenges• Promote excellent customer service with the team, insuring to manage expectations• Process development: Maintain an open mind which has allowed me to visualize processes leading to creative approaches to solving problems• Proficient in the Microsoft office Suite of tools to include: Word, Excel, Power Point, Visio and Outlook• Experience with Saleforce as a tool for post sale support and metric reporting• Can lead without authority, building consensus and driving projects to completion.• Strong verbal and written communication skills using a variety of media applications• Consultant for process engineering and process mapping of organizational structures. Work with people worldwide in problem solving using business analytic• Subject Matter Expert on the following WAN technologies functionality within the telecommunications industry - Voice over IP, SIP Trunk, IP public port, Managed Voice over IP and TN porting - T1 and T3, Ethernet and Large Bandwidth Data Circuits - Network VPNs and remote VPN deployments, internet and MPLS private port - DNS project, training and technical aptitude for Tier 1 help desk - Deploying Cloud based Security Services - Deploying SD-WAN

Provisioning telecom circuits for ATTSince then have moved to Engineering Supervisor/SDM

Lead a team of Engineers who provision ATT Mobilty Services

Managed the DNS team, who worked with the Level3 help desk facilitating DNS changes for Level3 customers.Managed the Level3 Security OEC. The Security OEC is a cloud based security offering that Level3 was adding to their customer offerings. I managed a team of Security Engineers, and Project Managers.

Manage both Summer and Winter programs including planning, organizing, staffing, leading, training and controlling program activities. I was responsible for the success of the programs and insured quality of program aspects and enhanced customer experiences.I identified new programming ideas and identified resources that could assist in producing a positive experience for our customers.

- Coordinated multiple special interest classes for City wide activities- Supervised recreation facility staff, Whitlock Recreation Center- Program Manager of After School Programs and Summer Camps for youth, to include:CampVenture and Environmental Awareness Day Camp- Member of the City of Lakewood Gang Task Force, whose mission was to provide alternative programming for at risk youth