Senior Vice President Client Services And Customer Development
Reporting to the President, member of Canadian Executive Team. Responsible for building client relationships, delivering market leading revenue growth, generating new client partnerships, identifying and implementing new forecasting, planning and people development processes.• Delivered two+ years of strong revenue growth well outpacing industry averages.• Significantly improved profitability by terminating unfavourable contracts, restructuring client teams and implementing new servicing models.• Strengthened client engagement and overall satisfaction scores through improved communication, quarterly business reviews, integrated planning.• Enhanced team competencies through new hires, training and development, and clarity around goals and expectations.