Dave Corrigan-Kavanagh is a Senior Customer Success Manager at Freshworks. Colleagues describe him as "Dave has been my Customer Success Manager for a few years now and it has been my great pleasure to work with him. He is dillgent and insightful, always available to help me with advice or to step in as an advocate for me where I need his support. Over that time my role has evolved and Dave has been an essential partner in ensuring I have the information and support I need to meet every new challenge.", "I am delighted to recommend Dave for his exceptional contributions to our team in his role in Customer Success. Dave has been instrumental in helping me understand our customers' perspectives and pain points, enabling us to develop better solutions. He has consistently been my go-to person for validating hypotheses, brainstorming, and refining our approach. His hands-on approach and meticulous organization in maintaining detailed records of customer conversations have significantly enhanced our decision-making process. Through our collaboration, we have achieved notable successes in customer retention. Dave's solid experience makes him an invaluable brainstorming partner, and his willingness to help others makes him a delight to work with. His ability to foster friendly relationships while advocating for the best customer outcomes is truly remarkable. His work not only supports but also elevates our product development efforts, demonstrating his pivotal role in bridging the gap between customer success and product innovation.", and "Dave is somebody I had the pleasure of working with at Freshworks. When I launched a complex enterprise-level feature, I needed some help on the adoption front. He took it on himself to learn, understand where a module like this would add value, figured out customers who would benefit it from and also ensured these customer implemented the feature as well. It didn’t just stop there, Dave also served as a crucial link for our product team with all his valuable insights derived straight from deep customer conversations where he was able to pin-point the exact pain point the customer was facing which made it very easy for the product team to design their roadmap with these inputs. He also worked very closed with me to design a feedback loop between GTM and product to ensure the voice of the customer is never lost. He’s deeply empathetic, customer-obsessed and also has knack of understanding the real problem and building a solution that delivers value. He’s technical as well, which makes it very easy to put Dave in front of engineers. I think Dave would be a great asset to any product team!"