Dave Corrin Email & Phone Number

Greater Minneapolis-St. Paul Area

I am an IT Service Desk Analyst in the group that provides comprehensive technical support for Barry-Wehmiller, a global supplier of manufacturing technology and services. In this capacity, I am part of a large team that supports end-users across the globe. We respond to incident tickets and proactively support the success of our end users across a variety of systems.Accomplishments thus far include:• Supports a global base of 70,000 end users with inquiries for a diverse range of CAD applications, Solidworks, and Microsoft products. • Facilitating the consolidation of 125 ERP platforms to MS Dynamics while leveraging expertise in PDMVault and mainframe systems for integration and data management.

Greater Minneapolis-St. Paul Area

I was promoted to Service Desk Supervisor for the Help Desk of the Financial Technology Company based on my success in the role as a technical analyst. During this time, I led a 5-person team located in 2 states through the delivery of all IT service support for our internal and external end users. I applied a data-driven approach to continuously improve the execution of our technical services.My role as the leader was to fill in wherever needed to meet the expectations of our clients. This included evaluating the ticket handling, providing technical coaching to my team, and interacting with our clients at their locations to handle the big priorities. My strong organizational and communication skills led to our success repeatedly. Results in this role were:• Led 5 direct reports located across 2 states providing support to the enterprise end users. • Secured 22% increase in SLA performance (going from 70 to 92%) in 4 months that surpassed the enterprise expectations with a focus on process improvement and monitoring of performance data. • Managed the upgrade of 400 users from Microsoft 2016 to 365 with zero disruption in services. • Trusted to lead the onsite hardware updates for clients in multiple states and delivered results with professionalism. • Delivered 122 new laptops in 7 days with accountability for configuration and reliability of the systems. • Got a client onboard in 2 weeks by providing onsite leadership to realign the IT services after an unexpected departure and delivered results with minimal disruption to the end users. • Expedited solutions delivery for the enterprise and its clients by transitioning from Waterfall to Agile. I found great success in my time as a leader at SunStream Business Services. I decided to step away from this role so that I could pursue new challenges where I could be a part of larger teams supporting end users globally. This led me to Barry Wehmiller.

Greater Minneapolis-St. Paul Area

The technical business of AgriBank FCB was spun off to its own entity (Sunstream Business Services). I went with the newly created entity to continue providing technical support for end users of the technologies. We functioned as both internal technical support and as a managed service provider (MSP) for the agricultural banks using technologies across the US. My depth of technical knowledge and commitment to excellence led to my rapid promotion to team leader. I moved into that role quickly after adapting to the changing processes and systems in the newly organized team. Wins during this time were:• Maintained continuity in tech support role post-acquisition change, ensuring seamless service delivery.• Consistently exceeded customer expectations through effective problem-solving and communication skills.• Mentored colleagues to enhance their technical skills and improve overall team performance.• Demonstrated expertise in troubleshooting a wide range of technical issues, ensuring minimal downtime for clients.• Established and implemented efficient processes, resulting in improved productivity and customer satisfaction.• Adapted quickly to changing technologies and environments, maintaining high levels of proficiency in desktop support and related areas

Greater Minneapolis-St. Paul Area

I was a Technical Analyst during this time. I joined the financial institution in the IT department to provide technical support to its internal and external users. I provided technical support to a variety of end users during this time. I learned continuously to provide the best level of support to our non-technical customers. As part of a financial institution, we worked with regulated data and systems regularly. This required me to build and apply that knowledge to facilitate the success of the end users that I supported. My process driven approach and strong communication skills enabled me to find success in this fast-paced environment. Wins during this time were:● Resolved complex technical issues, contributing to the smooth functioning of critical systems and enhancing user productivity. ● Implemented best practices and established processes to streamline support operations, resulting in improved efficiency and customer satisfaction.● Collaborated effectively with cross-functional teams to address customer needs and deliver timely solutions.● Adapted quickly to changing technologies and environments, maintaining a high level of proficiency in emerging technologies and industry trends

Greater Minneapolis-St. Paul Area