My core skills are; understanding technology offerings from leading vendors, applying them to solve real world business challenges, improving my customers' processes and systems, and assisting them with driving change in their organisation. The end goal of all of my customer engagements is to increase profitability and lower the total cost of ownership while improving my clients interactions with their own customers. This in turn frees up their internal IT resources to focus on projects which are relevant to their business. My approach is built on two fundamental concepts: • Relationship building between organisations forming strong operational level and executive level contacts between my employer and my customer in order to facilitate the fast flow through of information, detailed solution scope and improved response times.• Consulting with my customers to understand their requirements and deliver a convincing business case along with innovative solution design in order to assure the project gets funded.I understand the importance of after sales support to suppliers and customers alike and focus on defining outcomes at the initiation of a sales engagement which will facilitate a long term relationship. These kind of partnerships between supplier and customer are mutually beneficial and provide a higher level of quality and service.
Listed skills include Managed Services, Telecommunications, It Service Management, Unified Communications, and 42 others.
