Dave Coye Email & Phone Number

Boston, MA, US

Greater Boston Area

Leading the Corporation’s Quality & EHS programs on a global platform while driving site-specific continuous improvement initiatives, process optimization and supportive EHS compliance programs. Leading targeted projects supporting the organizations continued growth through acquisition along with expansion of segment/market specific programs.

• Reporting to the President & Chief Operating Officer, oversees the Corporations quality assurance programs.
• Lead the quality assurance programs at all manufacturing facilities ensuring successful integration, compliance and performance reporting while highlighting customer satisfaction.
• Brought the voice of the customer to all employees within the organization through disciplined business metrics reporting resulting in a 40% drop in customer complaints and improved customer satisfaction.
• Maintained a high degree of customer interface and support.
• Drove operational performance metrics through functional dashboard reporting for all business segments.
• Maintained visibility of major product performance indicators, driving improvement initiatives using Six Sigma methodologies.

• Reporting to the Director of Operations, led the quality programs at four domestic manufacturing sites.
• Established ISO 9001 programs at the sites, applying a head quarters model to leverage shared services.
• Built a unique AS9100 compliant quality management system, leveraging existing corporate best practices, to lead the niche market in AS9100 certifications for aerospace covering materials.
• Implemented an ISO 13485 compliant program for the electronics manufacturing division supporting PCB production for wearable medical devices.
• Provides “hands on” leadership for the root cause analysis and subsequent resolution of customer complaints, resolving 85% in less than 30 days.
• Facilitates manufacturing process improvement initiatives through mentoring engineering and manufacturing teams providing data analysis techniques to drive projects to statistically based conclusions.

• Wrote quality system documentation to prepare company for customer audit.

Lucent Acquired By OFS

• Reporting to the President, leads the business management system and drives continuous improvement, focusing on the Customers’ satisfaction and continual process improvement through the application of lean principles.
• As the internal voice of the customer, champion the timely resolution of complaints through root cause analysis and SPC techniques.
• Appointed Transition Champion by the President to de-risk the implementation of an $80 million dollar facility expansion, encompassing new product and process development, resulting in the successful commissioning in.
• Ensured high quality raw materials are provided from vendors by internal analytical qualifications using SEM/EDS, FTIR, Flame AA and Viscometer methods. Leverage inspection data to increase material quality and foster.
• Deployed value stream mapping and cellular manufacturing Kaizen tools to realize a 58% reduction in manufacturing lead-time and an 18% increase in labor productivity. Overall, productivity doubled in the first six.
• Awarded a competitive State training grant for $250,000 to increase the hard/soft skills of the work force and support the strategic vision of quality excellence.

Spectran Acquired By Lucent Technologies

• Led the Quality Assurance Team, with 7 direct reports, accountable for internal and external product and service performance, reporting to the Vice President of Manufacturing and Engineering.
• Developed a direct labor training group and implemented systems to manage the recruitment, training and assignment of new and existing employees.
• Built a Lean Manufacturing department comprised of three Industrial Engineers and instituted key metrics to track performance.
• Maintained the MES system and upgraded capabilities through capital investment to increase the application of shop floor automation.

• Addressed supplier quality issues directly, issuing requests for corrective action and assessing root cause investigation to prevent recurrence.
• Developed and led cross-functional systems implementation teams to establish ISO 9001 compliant processes.
• Trained all employees on quality systems development and ISO principles.

• Ensured MIL-Q-9858A and related quality program requirements are maintained via internal quality system audits and directly supported the on-site Customer needs.
• Traveled to domestic and international field sites to investigate reported quality issues associated with subcontracted components and internally supplied hardware.
• Served as the primary internal DOD Customer liaison on all issues surrounding product quality, government property and Research & Development activities within the facility. Tracked and resolved the reported issues to.

Bachelor'S Degree

Bachelor Of Science, Industrial Technology