Dave Cross Email & Phone Number

Bristol, England, United Kingdom

Bath, United Kingdom

Swindon

Working as a member of the architecture and assurance team; responsible for defining, delivering and maintaining on-premise and cloud infrastructure related architectures, strategies and roadmaps in support of the core infrastructure needs of business services and in doing so ensuring the integrity and availability of all systems and services.

Responsible for delivering an effective IT infrastructure strategy and architecture, developing and growing the current infrastructure solutions whilst maintaining key 3rd party relationships. Management of infrastructure project and technical teams delivering both major transformation and minor works infrastructure projects within a 3rd party outsourced.

Responsible for the service management of the complete end to end IT service for the London Borough of Harrow council; a managed IT outsourced contract to Capita IT Services. Challenged to maintain and report on the business as usual IT service while delivering business benefits through an IT transformation program.

Working as part of the business as usual operation team for the London Borough of Harrow council; managed IT outsourced contract to Capita IT Services; responsible for ensuring that both major transformation projects and minor works projects are fit for purpose and delivered to the client timescales and specification.

• Responsible for the complete lifecycle of all retail IT systems and services, for the 4th largest DIY retail organisation in the UK. Challenged to reduce IT spend year on year while increasing value to the business. To.
• Providing systems and services which are fit for purpose and provides value for money through all investment made.
• Definition of technical strategy and product selection to support frontline business services, while ensuring a flexible and adaptive infrastructure.
• Motivation of the team and third parties by setting clear expectations, listening and negotiating for best outcomes. Monitoring performance and supporting through targeted development plans.
• Trusted by the business to provide project management for key national business initiatives. Highly visible with significant investment they are intended to provide business advantage over our competitors.
• Working within the ITIL framework, managing the transition of new applications/services into the service support lifecycle. Ensuring compliance to operational and user acceptance criteria.

• Responsible for the design and implementation of all retail based infrastructure and services to the Focus DIY estate. Management of infrastructure support team ensuring effective incident / problem / change management.
• Integration of the store systems support and development into the infrastructure development team, promoting knowledge sharing.
• Maintaining a robust and serviceable infrastructure whilst working with challenging budget restraints.
• Recovery manager / point of escalation for all in-store related interruptions in service
• Analytically reviewing projects and changes, identifying and mitigating against potential project risks.

• Responsible for the management of the in-store technical support team providing support and maintenance of all Focus DIY in-store systems; requiring in-depth understanding of the retail supply chain life cycle, playing.
• Rollout of Store Stock Management system to Great Mills Store Estate.
• Providing technical expertise and support for the rollout of the Great Mills in-store system across the Focus DIY estate after acquisition.
• Creation of support and rollout documentation to ensure a smooth transition of new services/applications to the service support lifecycle.
• Ensuring the successful transition of the Great Mills store system into the Focus DIY business
• Providing out of hours on-call support for critical business services.