Dave Cunningham Email & Phone Number

• As a Technical Solution Manager in Kyndryl’s Commercial New Engagement Team, I specialised in global Network Technical solutions. This role comprised both technical and non technical expertise in the creation of.
• Successfully negotiated new Logo Deals valuing at $500 Million US Dollars in Q2 2017
• Successfully negotiated new Logo Deals valuing at $650 Million US Dollars in Q2 2016
• Successful customer re-negotiation on a $500 Million US Dollar deal in January 2017
• Network New Logo deal of $1 Billion US Dollars in December 2015
• Network Responsibility for 4 new Logo deals in 2015 worth over $500 Million US DollarsOne of my other key responsibilities in this role was to work closely with all team members on key improvement initiatives to pro.

• As a Technical Solution Manager in Kyndryl’s Commercial New Engagement Team, I specialised in global Network Technical solutions. This role comprised both technical and non technical expertise in the creation of.
• Successfully negotiated new Logo Deals valuing at $500 Million US Dollars in Q2 2017
• Successfully negotiated new Logo Deals valuing at $650 Million US Dollars in Q2 2016
• Successful customer re-negotiation on a $500 Million US Dollar deal in January 2017
• Network New Logo deal of $1 Billion US Dollars in December 2015
• Network Responsibility for 4 new Logo deals in 2015 worth over $500 Million US DollarsOne of my other key responsibilities in this role was to work closely with all team members on key improvement initiatives to pro.

Maidenhead

• I worked in IBM’s Service Management tower providing Service Delivery Management for two global clients. In my role it is my responsibility to manage the day to day service to the clients, and ensure that not only do.
• Since taking ownership of my first client in April 2010, I have driven changes in our delivery methods to turn a red rag status into a very healthy 99%+ green account

As a Technical Solution Manager in IBM's Commercial New Engagement Team, I specialised in Desktop and Service Desk global solutions. This role comprised both technical and non technical expertise in the creation of Solutions which met not only the customer's needs and expectations but which also demonstrated a cost effective deliverable solution with.

As a member of the Global Service Management team, I was responsible for customer's world wide hardware procurement applications. My primary role as Service Lead was to ensure that IBM's flagship system, and $16 Billion annual revenue earner, Cross Brand Solutions (CBS) was available 24 x7x 365. This was a very challenging position and allowed me to work.

I managed a team of 16 Technical Analysts providing cover for the East of Scotland incorporating several major divisions of HBoS. This role involved staff management and ensuring that the team member's, were suitably trained to carry out jobs logged via a help desk and within the time constraints of a service level agreement. This role ensured that I have.

Edinburgh, United Kingdom

I was the Shift Leader, Team Lead, and ultimately the Desktop Manager for the North Region on IBM's Bank of Scotland account

Dunfermline & Edinburgh

Joined the Bank of Scotland as a school leaver, and worked in various office, branch and IT roles until my TUPE to IBM in August 2000.

. This was a branch banking environment handling a wide range of administrative duties including Standing Orders/Direct Debits, Account Opening, cash handling and till balancing. Towards the end of my time in branch banking I was a Senior Customer Service officer on the mortgage team and was very successful in ensuring that monthly sales targets were.

. This was my first job in the bank in an accounting department where I performed many tasks. The role was mainly centred on simple PC keying, account reconciliation and voucher filing.

Ba Hon, History & Politics

Senior Certification

Achieved Professional Accreditation

Education record

2 x Highers, 5 x O Grades & 2 x Standard Grades