As a Technical Solution Manager in Kyndryl’s Commercial New Engagement Team, I specialised in global Network Technical solutions. This role comprised both technical and non technical expertise in the creation of Solutions which met not only the customer’s needs and expectations but which also demonstrated a cost effective deliverable solution with maximum profitability for Kyndryl. Using Kyndryl’s global costing tools, the solution produced, covered the entire life cycle of the project, from the engagement phase, into transition, and finally through to the transformation of the customer to a fully transformed Kyndryl environment. The completed solution was then presented by me to the Competency Executives for their approval prior to price release to the customer.During face to face due diligence and negotiation sessions with clients, it was also my responsibility to produce accurate and relevant documentation in the form of Technical Solution Overview Documents, Contract Schedules and Transition/Transformation plans.Recent Successes:• Successfully negotiated new Logo Deals valuing at $500 Million US Dollars in Q2 2017• Successfully negotiated new Logo Deals valuing at $650 Million US Dollars in Q2 2016• Successful customer re-negotiation on a $500 Million US Dollar deal in January 2017• Network New Logo deal of $1 Billion US Dollars in December 2015• Network Responsibility for 4 new Logo deals in 2015 worth over $500 Million US DollarsOne of my other key responsibilities in this role was to work closely with all team members on key improvement initiatives to pro actively grow our business by ensuring our solutions include innovative proposals and suggestions that will not only improve the clients end user experience, but also maximises the revenue opportunities for both IBM and the client. This was an extremely varied, demanding and challenging role which required a great deal of integrity and energy, along with a very flexible approach to work.

As a Technical Solution Manager in Kyndryl’s Commercial New Engagement Team, I specialised in global Network Technical solutions. This role comprised both technical and non technical expertise in the creation of Solutions which met not only the customer’s needs and expectations but which also demonstrated a cost effective deliverable solution with maximum profitability for Kyndryl. Using Kyndryl’s global costing tools, the solution produced, covered the entire life cycle of the project, from the engagement phase, into transition, and finally through to the transformation of the customer to a fully transformed Kyndryl environment. The completed solution was then presented by me to the Competency Executives for their approval prior to price release to the customer.During face to face due diligence and negotiation sessions with clients, it was also my responsibility to produce accurate and relevant documentation in the form of Technical Solution Overview Documents, Contract Schedules and Transition/Transformation plans.Recent Successes:• Successfully negotiated new Logo Deals valuing at $500 Million US Dollars in Q2 2017• Successfully negotiated new Logo Deals valuing at $650 Million US Dollars in Q2 2016• Successful customer re-negotiation on a $500 Million US Dollar deal in January 2017• Network New Logo deal of $1 Billion US Dollars in December 2015• Network Responsibility for 4 new Logo deals in 2015 worth over $500 Million US DollarsOne of my other key responsibilities in this role was to work closely with all team members on key improvement initiatives to pro actively grow our business by ensuring our solutions include innovative proposals and suggestions that will not only improve the clients end user experience, but also maximises the revenue opportunities for both IBM and the client. This was an extremely varied, demanding and challenging role which required a great deal of integrity and energy, along with a very flexible approach to work.

I worked in IBM’s Service Management tower providing Service Delivery Management for two global clients. In my role it is my responsibility to manage the day to day service to the clients, and ensure that not only do they get value for money, but also that IBM maximise their potential in the client/customer relationship. One of the key drivers to ensuring success with our clients is effective and concise communications both through face to face sessions, and reporting, and these are the main components of my daily work load. This role demands complete focus, an ability to react to situations instantly, and being able to present information to the clients, demonstrating our successes as a service provider. It is also my responsibility as the Service Delivery Manager to manage, the delivery resources on the accounts, and ensure we provide skilled staff throughout the United Kingdom, and main land Europe to meet our Service Level objectives in the most cost effective, and pro active way.Recent Successes:• Since taking ownership of my first client in April 2010, I have driven changes in our delivery methods to turn a red rag status into a very healthy 99%+ green account

As a Technical Solution Manager in IBM's Commercial New Engagement Team, I specialised in Desktop and Service Desk global solutions. This role comprised both technical and non technical expertise in the creation of Solutions which met not only the customer's needs and expectations but which also demonstrated a cost effective deliverable solution with maximum profitability for IBM. Using IBM's global costing tools, the solution produced, covered the entire life cycle of the project, from the engagement phase, into transition, and finally through to the transformation of the customer to a fully transformed IBM environment. The completed solution was then presented by me to the Competency Executives for their approval prior to price release to the customer.During face to face due diligence and negotiation sessions with clients, it was also my responsibility to produce accurate and relevant documentation in the form of Technical Solution Overview Documents, Contract Schedules and Transition/Transformation plans.Recent Successes:Desktop/Service Desk Responsibility for 4 new Logo deals in 2010 worth over $1 Billion US DollarsDesktop Responsibility for 3 new Logo deals in 2009 worth over $700 Million US DollarsOne of my other key responsibilities in this role was to work closely with all team members on key improvement initiatives to pro actively grow our business by ensuring our solutions include innovative proposals and suggestions that will not only improve the clients end user experience, but also maximises the revenue opportunities for both IBM and the client.

As a member of the Global Service Management team, I was responsible for customer's world wide hardware procurement applications. My primary role as Service Lead was to ensure that IBM's flagship system, and $16 Billion annual revenue earner, Cross Brand Solutions (CBS) was available 24 x7x 365. This was a very challenging position and allowed me to work with a broad spectrum of technical, and business customers in the provision of this service. Other areas under my control were the provision of statistical analysis and service availability and performance reports to both management and the IBM global Executive team. In 2006 I worked on several high level projects to bring the x series range of hardware on board with CBS and this was recognised as one of IBM's most significant projects world wide, and a key milestone in achieving 2006 objectives globally.

I managed a team of 16 Technical Analysts providing cover for the East of Scotland incorporating several major divisions of HBoS. This role involved staff management and ensuring that the team member's, were suitably trained to carry out jobs logged via a help desk and within the time constraints of a service level agreement. This role ensured that I have an excellent understanding of both PC hardware and software and has kept me up to date with many Microsoft products, including Win XP, 2000, NT & Win 98, Microsoft Office Products and Lotus Notes as well as many other well known packages. This role involved a great deal of customer interfacing as it put me in the front line for many calls and complaints. It was my responsibility to ensure that both my team and I dealt with all customer contact in a prompt and courteous manner. Other areas of this role involved managing small/medium projects locally, and across the area of my remit, as well as assisting in the creation of technical solutions specific to the supported LANS.Managing this team made me very aware of how important a good team spirit is. Being an excellent motivator helped to ensure that the team bonded superbly. This was shown in the fact that the team was achieving consistent 95%+ successes on our monthly service level reporting. I very much enjoyed being part of a team and thrive on new challenges, however, when required I can also achieve results very effectively when working on individual projects.

I was the Shift Leader, Team Lead, and ultimately the Desktop Manager for the North Region on IBM's Bank of Scotland account

Joined the Bank of Scotland as a school leaver, and worked in various office, branch and IT roles until my TUPE to IBM in August 2000.

. This was a branch banking environment handling a wide range of administrative duties including Standing Orders/Direct Debits, Account Opening, cash handling and till balancing. Towards the end of my time in branch banking I was a Senior Customer Service officer on the mortgage team and was very successful in ensuring that monthly sales targets were achieved.

. This was my first job in the bank in an accounting department where I performed many tasks. The role was mainly centred on simple PC keying, account reconciliation and voucher filing.