National senior broker agent, Agent Advisory Committee, Lead agent commercial department development, new agent mentor

Focus on the Commercial Business yet will welcome all personal lines from Home, Auto, Life, Group Benefits, Retirement, Investments, All Business Accounting Servicing etc.... Licensed in all states with offices in Pine Hurst, Raleigh, Atlanta, Conn, NY, and Charlotte

* Multi licensed agent including property & casualty, Life, Annuities, retirement, Commercial, Benefitssingle to Group.Trained new teams how to build and develop their pipelines both prospects with X dates as well as business partnersSpearheaded a National ultra luxury program and an East Coast commercial flood campaign resulting in a rapid growth in commercial and personal line premium average.Resourced and negotiated carrier contract assignments to aggressively open the branch. Developedaffinity programs for employee discounts at participating corporations. Originate, write, underwrite, andservice all customer policies.Maintaining and utilizing this plan resulted in a first quarter performance 33% over forecasted premiumsexpectation. Designed an aggressive local networking campaign aligning with local organizations togrow closure rates

• Multi licensed agent including: Property & Casualty, Commercial, Health and Life, Retirement, Broker, Credit Life• Launched a new “ultra-luxury” segment which was focused on high risk flood areas and generated incremental premiums of nearly $1M in the first 2 years• Was a featured local and regional keynote speaker, focusing on business development, relationship building and best practice sharing

• Focused heavily on business development efforts in collaboration with local schools and civic groups• Drafted and executed the business plan for a greenfield location, which through grassroots marketing efforts helped to deliver 140% growth quarter over quarter• Fully owned the onboarding, training and development of all associates, as well as modifying existing training modules for the training staff of my assigned greenfield location

• Assisted with divisional P&L improvement by facilitating a cadenced multi-unit project by directing focus calls, inventory counts and best practices sharing• Was responsible for the hiring, onboarding and training the staff of my assigned location… as well as other locations within the region• Key player in the training and development of new managers as well as managers coming into a new role with in the company.• Focused heavily on business development efforts in collaboration with local schools and civic groups

• Assumed ultimate responsibility of the dealership• Increased new and pre-owned sales 150% achieving the number 1 Saturn outlet in the South East Pod and the number 2 grossing and volume pre-owned in the company with in my first month through aggressive retraining and daily coaching.• Spearheaded all print media advertising and consulted in television and radio advertising• Revitalized a sense of purpose in sales and service leading to a 100% turn around in customer satisfaction scores to lead the South East Pod• Orchestrated the training initiative in all departments becoming the only General Motors dealer in NC and leading Saturn's South East POD at 100% tested and trained• Created the Business Development(BDC) concept for the company for centralized execution for 5 locations increasing retention and building sales in the parts, service, wholesale, leasing and retail operations• • Achieved the highest honor Saturn can give, the SUMMIT award on two occasions based upon CSI scores, training, profitability, sales penetration and market share• Implemented a CRM tool dealer wide to enhance customer follow up raising early lease returns to a market high of 73% lease penetration• Collaborated with service manager and established the outside sales division raising parts sales 35% to lead the company in parts wholes sale revenue• Restructured the format of the Finance and Insurance departments to utilize Menu Selling achieving a 73% Lease penetration and a GMAC region leading 82% warranty penetration• Achieved Saturn Master Sales Manager honors• Spearhead and helped create the off lease remarketing program to enhance the drowning Certified-pre-owned management program. Created a 125% increase in Saturn Certified sales, achieving the only Platinum Certified dealer status in NC• Reduced Floor plan interest payments by our inventory turn to a 110% overall turn with in the net 90 day term, industry leading

• Managed all Finance and Sales Operations• Restructured the Ecommerce department as a stand-alone department increasing performance over 25% in both new and pre-owned sales• Managed to maintain CSI scores over the expectation and 100% training status• Delivered the highest penetration of PVR and Financial products since the business opened• Expanded Finance department followed by development of on going training program • Increased Marketing program in turn increasing RTO of 135% monthly

• Directed the sales to a growth from 35 units to over 100 per month to 82% inventory turn monthly• Maintained the daily accounting of a revolving account successfully to avoid unnecessary bank charges keeping the dealerships cash flow positive• Simplified, collaborating with accounting and Administration, the administrative process after the sale to ensure the contract in transit time was no longer than a two day turn around and all legal titling was accurate and available• Spearheaded all print, radio, and television advertising, wrote, directed and edited.• President of the Johnston County SBA Chapter chairing weekly networking meetings• Compiled data reports and P and L statements for the collaboration of our accountant and Month end, Quarterly and Year end• Collaborated with our 20 group moderator on all P and L reports for the 2 locations• Orchestrated the development of a stand-alone Finance and Insurance department. Collaborating with new lenders and aggressive training. End result was a 77% growth in revenue and 20 group leading juggernaut in all aspects of product sales in NC and VA• President Johnston County BNI 2002-2004( recorded highest volume referral revenue passed 2003 in region)