Server security and MECM lead on departmental server team in a hybrid environment with approximately 500 servers on-premises, in Azure, and in AWS. Primary responsibilities include Windows Server (2012 R2, 2016, 2019, 2022) administration, server security monitoring, vulnerability remediation, server patch management, and MECM administration.Key Contributions:• Resolve cybersecurity vulnerabilities quickly and effectively using MECM, Group Policy, and PowerShell, while documenting and reporting progress to internal InfoSec team and other stakeholders.• Manage server team participation in external security audits, including analyzing findings, making recommendations to management, implementing corrective actions, and documentation.• Led cross-functional efforts to deploy Microsoft Sentinel SEIM and Microsoft Defender for Identity.• Led server team in annual departmental disaster recovery preparation efforts.• Led cross-functional effort to improve security by deprecating Basic Authentication and migrating approximately 4,000 state-issued iPhones to Modern Authentication using Intune and PowerShell.• Developed scripts and queries in PowerShell for tasks including MECM administration, complex file operations, user and group management in AD and Azure AD, user and mailbox management in Exchange, and Hyper-V VM creation and administration.

Administered operating system deployment (OSD) infrastructure on physical and virtual Windows servers running MECM/MDT/WDS. Also worked with my team to provide third-tier desktop support for approximately 35,000 endpoints statewide. Key Contributions:• Served as lead over desktop OSD infrastructure for the State of Indiana, including MDT, WDS, and SCCM on physical and Hyper-V virtual machines. • Led project to refresh OSD environment in 2018, which included adding new physical servers, refreshing existing servers, and reconfiguring OSD infrastructure from scratch. • Implemented changes such as “total control” driver management and bloat reduction that cut average imaging time by 50% and led to record numbers of completed deployments by PC refresh technicians.• Updated DHCP to enable BIOS and UEFI coexistence, which allowed both new and legacy devices to PXE boot simultaneously. This update improved deployment efficiency by allowing new PCs and redeployments to run side by side. • Consulted with other teams and agencies about large-scale hardware purchases.• Provided support and guidance to junior technical staff.

• Provide system administration and technical support services to nationwide network of clients under managed services agreement.• Remotely administer all aspects of IT infrastructure, including Windows 2012 and 2008 servers, Windows 10/8/7 and OS X workstations, and network devices for clients nationwide. • Configure and administer virtual servers in Hyper-V.• Work with vendors on behalf of clients to achieve mutually desirable results.• Design and implement network overhauls for clients. • Plan and execute Windows 2012 and 2008 server migrations (physical and virtual).• Act as mentor for junior technical staff.

My role was mainly that of system administrator despite holding the title of IT Manager. I was responsible for administering and supporting servers and workstations on a Windows domain with Exchange 2007. Additionally, I supported about a dozen Ricoh copiers and was responsible for all network backups.

As a Technical Analyst, my role was mostly supporting the IT equipment in Verizon Wireless stores in the southern Indiana region. Additionally, I administered Active Directory user and computer accounts for my assigned stores.My territory included stores in Evansville, Bloomington, Terre Haute, Columbus, Greenwood, and several in Indianapolis. My SLA was one day, and my target was 85%, which I consistently met or exceeded.

Traveled to client locations and performed support, consulting and training services.

• Examined first- and third-party property claims for coverage and liability.• Interpreted policy language to determine coverage for losses.• Negotiated total loss settlements with policyholders, claimants, lien holders, and attorneys.• Consistently placed among branch leaders in performance metrics, including efficiency and customer service.• Earned best-in-branch recognition for overall performance for November 2008 and February 2009.• Achieved best-in-branch results in customer service for first quarter 2009.

• Had primary responsibility for supporting a complete spectrum of office technology including over 50 computer systems, laser and inkjet printers, and network and connectivity hardware and software.• Responded to support requests in person, by phone and via email.• Developed and implemented a new system for reporting and solving technology problems within the office.• Communicated instructions and other technological information to users of varying skill and ability.• Maintained productivity, security, communication and connectivity software by obtaining and installing relevant patches and updates. • Triaged support requests when necessary to maximize efficiency and shorten response time.• Coordinated and executed full rollout of new desktop computers for office staff starting May 2006.

• Consulted with customers to determine their computing needs.• Designed and built custom computer systems.• Diagnosed and repaired PC and Apple hardware• Diagnosed and repaired software problems in Windows XP, Windows 2000, Windows 9x and Apple OS X environments.• Performed system recovery and anti-virus repair for infected PCs.• Traveled to customer homes to perform wired and wireless network setup services.• Provided customer service in the context of information technology problem solving.