Field Service Engineer IIIPerform PM, advanced repairs, and GxP qualifications on Waters and Agilent HPLC and UPLC and trained/mentored new employees without FSE experience to become FSEs.• Rewrote, corrected, and updated internal LC Qualification SOP with site directors.• Organized and maintained stockroom, qualification standards, and MTE and serviced account in BMS.

Senior Field Service Engineer / Lab ComputingPerformed PM, advanced repairs and GxP Qualification on HPLC and UPLC systems (Waters, Agilent, GE, Wyatt).• Implemented new policies, PM, and OQ / PQ procedures for R&D labs converting to GxP labs and servicedaccount for Merck.• Initiated necessary lead role at Kenilworth Site providing prompt, courteous, service to all clients.• Ran Lead at Kenilworth Site during 5 month malware remediation. Installed software and firmware formultiple vendor instruments.

Site Lead Engineer at Pfizer.

Manage service operations of Pfizer’s Global R&D Instrumentation Program. Assure contractual obligations are met and customer expectations are exceeded. Primary responsibilities includefinancial performance, technical performance, continuous improvement, safety/health, employee relations, and customer satisfaction. Qualified and evaluated potential vendors. Actively manage the groups training and developmental needs. Supervise performance of external service contracts and leverage contracts in terms of strategy and scale to benefit the organization.

Perform PM’s, IQ, OQ, PQ, major and minor repairs on HPLC, UPLC and GC systems (Waters, Agilent, Shimadzu, PE, GE) at Pfizer, Sanofi Pasteur, Colgate Palmolive and Bayer. Wrote SOP’s for analytical instrumentation.

Perform PM’s, major and minor repairs, calibrations and IQ,OQ,PQ on HPLC, UPLC and GC systems, Malvern Particle Sizers, Spectrophotometers, On-line Dissolution, Polarimeters, DSC, MDSC, Disintegration Apparatus, Viscometers, Tap Density Testers, Melting Point Apparatus, Centrifuges, Balances and other lab equipment. Perform Beta SOP testing on various lab equipment. Wrote SOP’sand investigation reports for Metrology/QC/QA. Conducted formal training classes on analytical instruments (operation, set up, and repairs).