Lead team improvement ideation Steering committee &OKR updatesLine management & mentoring of BA’sLiaise with senior stakeholders to expedite decision making Manage cross functional team projectsEngage with external lawyers for Privacy project

Key areas of responsibility were Sales, Service & FinanceCollaborated and created Business case for CRM Transformation ProjectWorked closely with shortlisted CRM vendors in workshops, POC's, presentations and requirement gathering sessionsMentored SEEK Asia through their CRM vendor evaluation process by way of shared learningsHelped develop the ROI for the selected CRM vendorParticipated and evaluated SI Partners throughout the RFP processLead the internal recruitment process for the SEEK Project team Prepared and presented at fortnightly Steering Committee

Lead, including line management responsibilities, a cross functional agile software development team Influence and manage all impacted stakeholders Faciliatation of regular engagement and clear communication with broad stakeholder groups including project steering committees and executives to ensure expectations, risks and issues are well managed and delivery progress is understood and well reportedFacilitate the effective ongoing collaboration with relevant Product Development & Strategy, IT and other delivery teams to manage dependencies, integration, risks and production healthDeliver solutions to complex problems from inception to support, including planning, budgeting, resourcing and reporting Influence and contribute to product development priorities, business cases and strategies Champion and coach the team on effective agile and lean practices Help drive a continuous improvement and continuous delivery culture through effective collaboration and knowledge sharing within Product Development and Strategy, IT, and the broader business, fostering innovation to improve our organisational delivery capabilityDrive career development and continuous improvement of specialist competencies within team through effective coaching and collaboration with Practice ManagersLead recruitment of team members, both SEEK employees and ContractorsManage contractors contracts and participation in the teamManage team budgets including entertainment budget Overseeing the delivery of multiple projects and provide clarity on roles and responsibilities for each project

Liaise and engage with external government clientWrite functional specifications and user storiesParticipate in estimation sessions, daily standups and walk throughs, all conducted using Agile XP methodologiesLead internal and external workshopsConduct showcasesFacilitate Iteration Planning MeetingsEnsure iteration goals are successfully achievedProvide status updates to Project Manager

Decompose epics and stories Create user stories, system and process analysis documents, functional specifications, use cases, wireframes, and UX designs Gather, collate and present business requirements from internal customers for feeding into epics and storiesLead workshops which include; business requirements, story decomposition, gap analysis, and design done Provide ongoing support to international departments and provide a mentoring role in the understanding and implementation of the Agile process for junior analystsManage the agile/scrum process for the team which involves ensuring stories move through each area (Product Owners, Developers and QA) and visible in TestTrack and on the story wall Ensure a strong working relationship is maintained with all parties which includes Project Managers, Product Owners, Scrum Masters, Architects, BA's, Developers and QA'sLead BA in the project team responsible for releasing the tax compliance update, generating $80 million revenue

Rollout of Microsoft SharePoint to the business Migrate the UK office's existing system onto Microsoft SharePoint Conduct classroom training to the entire UK office Provide post production support Conduct individual and group training classroom sessions and/or WebEx sessions to the rest of the business Liaise with the business in relation to change requests Create Requirements Specifications, Functional Specifications and Migration documentationProcess modelling of the IVR system

Deliver training courses, national seminars and national road shows. Project managed content and delivery of national seminars and national road shows, including contacting and dealing with external presenters. Develop new training courses in response to market feedback Review and update course materials including the implementation of new features from latest releases Develop seminar materialsCollect and collate customer feedback from courses/seminars attended

Perform client bank reconciliations, reconcile accounts and prepare tax returnsWork on MYOB based clients providing onsite training and conducting auditsConduct internal staff training in reference to MYOB & the GST

Provide information and solutions to customer queries via phone, email or fax for SME products developed by MYOB AustraliaProvide information and solutions to customer queries via phone, email or fax for Tax products developed by TeleTax SystemsEnter detailed records of customer contact and maintain customer contact details in internal customer database (Reggie)Process Pay per Call transactions in internal customer database (Reggie)Investigate and solve complex problems in customer's data files that could not be resolved via phoneWrite documentation for distribution to customers to assist them in solving problemsProvide input into functionality and usability issues within the MYOB product rangeMentor new staff members and assist them with both SME and Tax product knowledge and internal system knowledge including Reggie, Lotus Notes, PABX, and IntranetAssist with Beta Testing of new SME and Tax product releasesPerform training required for new staff and write training procedures