• Establish and accomplish company technical vision & goals, quarterly/annual budgets with proposed timelines for multi-unit restaurant, reporting directly to owners• Orchestrated multiple rollouts of various E.R.P applications & hardware upgrades to 26 remote locations from idea to implementation, including budgets & schedules by means of MS Project• Ongoing due diligence of various hospitality software & hardware modules to lower administration time/costs, elaborate ad-hoc reporting @ corporate/unit level• Developed & fully implemented labor management, cost of goods / inventory, sales & accounting modules for end result of accurate & timely consolidated P&L reporting via MSSQL.• Created multiple interfaces for data import/export, linking multiple systems to perform homogenously (MSDE, SQL 2005, Sybase) via ASCII text files, sql command line, TSQL, DTS scripting• Created automated invoices / billing integrations into Quickbooks from multiple data sources• Created Reporting server using SSRS & Crystal Reports from various databases from multiple locations, for real-time effective B.I Analysis• Planned, purchased, & put into production digital signage for menu pricing & presentation to customers• Produced clear & comprehensive documentation of all systems, procedures, & unit operating manuals • Streamlined inter-company product ordering and communication, via development of corporate SharePoint intranet, and e-mail lifecycle from MS Exchange 2000, 2003, cloud hosted 2010.• Produced custom programs with MS Excel, VBA & batch scripting to digest unit level orders & create consolidated production & shipping reports for commissary & bakery manufacturing • Responsible for all contract negotiations pertaining to all telcom & technology needs for organization and uphold lasting relationships with vendors, and consultants-Designed, budgeted, moved 24 production physical servers to offsite datacenter virtualized using VMWARE Director

• Managed & coached 15 remote technicians across US• Conducted team member performance reviews & set career goals for upcoming period• Led large “Beta” projects, overseeing multiple depts., reporting directly to V.P of Operations, and other dept. management.• Developed project objectives, project scope, risk assessment, timelines, and resources, using MS Project• Manage project budget and project resources• Resolved high priority, client software/hardware related issues on-site, for restaurant/hotel POS software co.• Assist in pre-sales technically, to exceed client’s expectations, and achieve sale.• Test/debug software, export files, databases• Organized, budgeted, and deployed chain rollouts for clients.

• Extensive use of all MS Office applications, and operating systems.• MSSQL, Sybase, TSQL, SSIS, SSRS, Windows scripting, VBA, web development, Flash, Cisco, MS Exchange, Terminal Services, Remote control software, VNC, CA antivirus, Arcserve backup, Norton Antivirus, Ghost, Winbatch, DHCP, DNS, Telnet, VMWare• Microsoft Certified• HR / Payroll software – Evolution, ADP, Accounting software – Epicor, Great Plains, POS software – Pixel Point, Micros, H.S.I, Aloha, Inventory and Labor management software – Restaurant Magic Data Central, Foodtrak, Crunchtime, Monkey Media, CRM Software – Salesforce, Digital Signage – Sole, Scala• Management and Team building training.• Proven proficiencies of dedication, organization skills, attention to detail, and ability to adapt to given situations expeditiously.