Dave Diller Email & Phone Number

Saint Paul, Mn, Us

Greater Minneapolis-St. Paul Area

Product Manager for Customer Identity & Access Management and Digital Fraud capabilities

Greater Minneapolis-St. Paul Area

Product Analyst for Customer Engagement Services - Identity team

Greater Minneapolis-St. Paul Area

Project: I was brought on to HealthPartners as a consultant to assist in data requirements and strategy for a large multi-year rebranding effort. This project aims to improve ease-of-use for potential HealthPartners patients on all HealthPartners web properties, while also allowing the Marketing team to more accurately and effectively market HealthPartners clinics, specialty centers, and physicians.- Provide technical recommendations on data (architecture, maintenance, and governance) to support current and future business needs.- Analyze and document workflow processes associated with the gathering and maintenance of data associated to clinics, specialty centers, hospitals, and physicians.- Coordinate data-related changes across IT teams to ensure no disruption of service.- Provide project updates to executive leadership team on a regular cadence .- Provide technical direction to the "Find Care" team responsible for Doctor and Location search functionality to support 2017 and 2018 roadmap.My contract has been extended twice and I assisted as both a Product Owner and BA across various teams within the Web & Mobile division of HealthPartners.

Greater Minneapolis-St. Paul Area

ONE20 was focused on building a community of professional truck drivers. ONE20 built tools and technology to help improve the daily lives of truck drivers by making life on the road easier and more affordable.- Decompose high level company vision into user stories that achieve the goals of the organization- Create and drove data maintenance and Data as a Product strategies- Prioritized high-value Mobile App (Android & iOS) features based on effort to meet tight deadlines- Framed up product goal statements into clear and concise objectives and deliverables for Engineering teams- Analyzed and leveraged third party tools and SDK's to increase speed to market and decrease cost- Responsible for POC execution and contract negotiations with potential vendors- Organized and analyzed feedback from the marketplace and internal stakeholders- Created and distributed weekly and monthly analytics reports to assess product growth and retention

Greater Los Angeles Area

- Identified and implemented automation opportunities resulting in a reduction of cost of labor in centralized service centers- Developed complex reporting solutions for North American offices- Acted as liaison between customers and internal IT teams and upper management to ensure customer needs and expectations were met or exceeded- Integrated technology solutions into customer, carrier, and employee workflow - Taught offices how to leverage internal software to create standardization and automation

Greater Minneapolis-St. Paul Area

- Elicited requirements and provided labor estimates for web-based projects- Coordinated projects across seven IT teams in North America and Europe- Communicated between business users, development team, and upper management- Managed and delivered software changes on tight schedule- Prioritized project work across multiple projects simultaneously- Created detailed technical requirements for developers- Assisted in test case creation and user acceptance testing

La Crosse, Wi

- Supported the PeopleSoft Financials application with a focus on user and system security - Updated business processes to comply with new system software and standards - Assisted with a security audit of 6500 users to comply with SOX requirements - Taught a beginner-level SQL class to a group of eight employees - Interacted with internal customers to solve technical problems for Trane purchasing

Bs, Information Systems

Activities and Societies: Delta Sigma Pi

Education record

Study Abroad Student in Fall 2007