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@ford.com
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3 phones found area 415 and 800
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Dave Dodds is listed as People Leader, Project Manager, Product Developer, Customer Service Manager, Educator, Innovation Evangelist based in Bunker Hill, West Virginia, United States. AeroLeads shows a work email signal at ford.com, phone signal with area code 415, 800, and a matched LinkedIn profile for Dave Dodds.
Dave Dodds previously worked as Service Network Area Manager at Msx International and Senior Technical Support Operations Manager at Ford Motor Company. Dave Dodds holds Bachelor'S Degree, Education from Virginia Tech.
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Self starting motivated Manager with a proven track record for delivering results. Experienced in Product Development, Manufacturing, Sales, Marketing, Advertising, Customer Relations, Product Service Support and Training at the National, Regional, and Field levels. Utilizes a collaborative leadership style with focus on team solutions and results. Capable and competitive in both National level Corporate Enterprises as well as in smaller concentrated Field Organizations. Enjoys leadership and development roles in pathfinder positions and processes and personnel development and career planning.More specifically, 40 years of increasing responsibilities in the Ford Motor Company, Ford Customer Service Division Field and General Office Organizations. Concentrating on Technical and Non Technical assignments relating to Management, Sales and Marketing, Financial and Project Projections, Budget, Production and Manufacturing, Service Engineering, Sales and Marketing Representation, Field Office Supervision and Service Training Delivery. During the last 10 years focusing on advanced projects to solve strategic issues and problems as well as Management Training, Mentoring and General Salary Role personnel development and EV Launch Initiatives.SPECIFIC SKILLS: Project Management, Personnel Development, Business Planning, Work Planning, Diagnostic Problem Solving, Financial Analysis, Audit, Communications, Social Media, Sales, Advertising, Production, Parts Supply and Logistics, Customer Relations, Litigation, Product Issue Identification and Followup, Service Training, Distance Training Delivery Technology, Technology into Business Integration. Social Media monitoring programs to identify high risk vehicle issues and help initiate repair processes and Customer handling programs.
Listed skills include Automotive, Manufacturing, Operations Management, Product Development, and 30 others.
A career timeline built from the work history available for this profile.
Washington Dc-Philadelphia Markets
Program, Qualification and Franchising lead for Quicklane, Quicklane Express, Lincoln Priority Express and Service Capacity Programs in Ford and Lincoln Dealers in the Philadelphia and Washington Market Areas. Participated in Dealer Initiatives to track and audit equipment related to Company initiated EV programs with respect to chargers, lifts, special equipment and battery service and removal efforts.
Washington D.C. Metro Area
Senior Manager of Technical Support, Training, Service Equipment, Career Entry for Technician, Dealer, Fleet, Inter-Company, Collegiate, State and Governmental Ford based Organizations in the Atlantic USA of ME, NH, VT, CT, MA, RI, PA, NJ, MD, DE, VA, WV, and Washington D.C. Includes 16 Field Engineer, 10 Service Instructors and 2 Operations Coordinators, 5 Ford Training Centers and 10 Ford Collegiate Training Centers. Also responsible for a number of projects and responsibilities relative to Field Support and Personnel Training. Modified territory in 2019 - DE, MD, WV, VA, NC, SC - 13 Field Engineering, 1 Technical Ops Coordinator, 3 Service Training Centers and 4 Service Instructors, 5 Collegiate Service Training Centers.PROJECTS: 2018 Field Engineering "Bootcamps 1 and 2", 2019 Distance Learning Delivery Pilot/Test for Dealership Technical Training (COVID-19 Need), 2019 - Distance Delivery Launch - STST courses for Dealership Technicians, 2019 WebEx Teams - Dealer Integration with Factory Personnel in support of customer service initiatives in lieu of contact travel (COVID-19), 2019 "Fordtech" Podcast development to interview new and existing personnel to new organization, 2019 Development of Fordtech Podcast iPhone App using Sharepoint/Forms, 2020 WebEx Teams integration / problem and vehicle support initiatives, 2020 Talent Placement Organization Launch to attract new technicians to Dealer organization, 2020 Career Entry (ACE/ASSET) program launches in market, 2020 "Bootcamp conversion to Distance Learning 1&2, 2020 60 FSE Training Program Completed, 2021 "Weeks End Podcast" Launched using app, TFO Field Operations App Launched, 2021 Appointed to MACH-E Social Media Response Team, 2021 MACH-E Battery Service Initiative, 2021 Operational Setup MACH-E Social Media Team using Webex and Teams. Appointed to F-150 Lightning Social Media Response Team.
Washington D.C.
Manager of Technical Support, Training, Service Equipment, Career Entry for Technician, Dealer, Fleet, Intercompany, Collegiate, State and Governmental Ford based Organizations in the Mid Atlantic USA of PA, NJ, MD, DE, VA, WV, NC, SC and Washington D.C. Included 12 Field Engineer, 7 Service Instructors, 1 Operations Coordinator, 4 Ford Training Centers and 7 Ford Collegiate Training Centers. Also responsible for a number of projects and responsibilities relative to Field Support and Personnel Training.
Cincinnati, Ohio
Ford Customer Service Division – Technical Service Manager – Cincinnati DistrictManaged and Coordinated all Technical Training Delivery and Technical Service support to Ford and Lincoln Mercury dealers in Ohio, Indiana, Kentucky and West Virginia. Served as one of the Service Repair and Product Support members on the Ford 2000 Divisional Re-Organization in Dearborn Michigan.
Cincinnati, Ohio
Managed and Coordinated Consumer Complaint, Legal and General Customer Relations activities with general field personnel, state, local and attorneys general offices in Ohio, Indiana, Kentucky and West Virginia.
Dearborn, Michigan
Managed and Coordinated Offline installer Accessory packages for Aerostar, F-Series, Bronco vehicles.Managed development of unique product launch accessories for Ranger, Ranger Splash, Villager, Probe and 1993 Performance Truck Project (Lightning)Coordinated In plant accessory installation for the 1993 Performance Truck Project (Lightning) and Villager Truck project at Michigan Truck and Ohio Truck Assembly plants.Awarded United States Patent, Ford Motor Company #5,326,142 July 5, 1994 – Unique Truck Accessories – Ford Ranger
Dearborn, Michigan
Managed and Coordinated Design, prototype, pilot launch, testing, durability, maintenance, documentation, training and National Rollout of the Electronic Business Tools project – Sales, Service and Owner Relations Reporting – Office Personal Computers and Field Traveler Laptop computers.Participated in the Fordstar Distance Learning initiative and establishment of the STARS Learning Management System.
Falls Church, Virginia
Coordinated Sales Reporting and Management Status for implementation of the Quality Care and Lifetime Service Guarantee service merchandising programs in the the Washngton District.
Falls Church, Virginia
Conducted day to day dealership contact – represented Factory in the areas of Fixed Operations; Dealership accounting, Parts and Service merchandising, Advertising, Parts department inventory efficiency, special service tools, publications, technical assistance, Customer Relations, Warranty Administration, After Warranty Adjustment, Dispute Settlement, Legal representation and general Parts and Service Business.
Baltimore, Maryland
Coordinated and served as host for 1985, 1986 and 1987 Merkur XR4ti USA Launches at Baltimore Port of Entry as an Audit Team Member – 4P and Job#1 Audits. Participated as Customer Evaluator Overall Vehicle. Served as interface between Port of Entry, European Assembly Plant (Karmann Assembly Inc.) and Ford of Europe Engineering and Safety Offices, Predelivery Service Corporation, Maryland Port Authority and the National Highway Traffic and Safety Administration.Coordinated and served as host for 1987, 1988 Merkur Scorpio USA Launches at Baltimore Port of Entry as an Audit Team Member – 4P and Job #1 Audits. Participated as Customer Evaluator – Overall Vehicle. Served as interface between Port of Entry, European Assembly Plant (Cologne, Germany) and Ford of Europe Engineering and Safety Offices, Predelivery Service Corporation, Maryland Port Authority and the National Highway Traffic and Safety Administration.Provided Technical Service Assistance for the Eastern Seaboard to Lincoln Mercury Dealers engaged in customer repairs and product concern reporting; Served as interface to Dearborn based Car Service Engineering, Overseas Product Engineering, Ford of Europe, Ford of Germany, Karmann Assembly.
Falls Church, Virginia
Conducted day to day dealership contact during one Parts Zone and 3 Parts and Service Zones – represented Factory in the areas of Fixed Operations; Dealership Accounting, Parts and Service Merchandising, Advertising, Parts Department Inventory efficiency, Special Service Tools, Publications, Technical Assistance, Customer Relations, Warranty Administration, After Warranty Adjustment, Dispute Settlement, Legal Representation and general Parts and Service Marketing for rural dealers in Virginia, Maryland, West Virginia, Delaware and Pennsylvania.
Falls Church, Virginia
Phone contact from Ford Vehicle Customers on a variety of customer issues concerning vehicle Warranty, Maintenance, Repair Satisfaction, Repair Assistance, Parts assistance, Policies, Legal inquiries, and General Service assistance.Coordinated customer inquiries for repair assistance with Service Zone Managers and District Dealers via Owner Relations Customer Assistance Requests.
Activities and Societies: College 1979-1981 Advisor-VPI Student Union; Vice President – Vocational Clubs of America-RHO Chapter – 1981.
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Dave Dodds is listed as People Leader, Project Manager, Product Developer, Customer Service Manager, Educator, Innovation Evangelist.
AeroLeads has found 1 work email signal at @ford.com for Dave Dodds.
AeroLeads has found 3 phone signal(s) with area code 415, 800 for Dave Dodds.
Dave Dodds is based in Bunker Hill, West Virginia, United States.
Dave Dodds has worked for Msx International and Ford Motor Company.
You can use AeroLeads to view verified contact signals for Dave Dodds, including work email, phone, and LinkedIn data when available.
Dave Dodds holds Bachelor'S Degree, Education from Virginia Tech.
Dave Dodds is listed with skills including Automotive, Manufacturing, Operations Management, Product Development, Customer Satisfaction, Vehicles, Process Improvement, and Leadership.
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