Dave Doss Email & Phone Number

Brookfield, Wi, Us

Milwaukee, Wi

Hired to support executive administrative requirements of the "Cash for Clunkers" program.Promoted to Specialist Projects Manager, handling major programs as well as sales and leasing consultation.Achievements:Manage a "Second Delivery Program," inviting customers to return to our dealership in order to review and personalize vehicle features on new vehicles - resulted in an increase in customer satisfaction scores from 74% to 90%, which placed the company in the running for the President's Award for Service. Oversee the Ford Partners Program for corporate clients to effectively maintain quality relationships and communicate special pricing and other benefits. Product Lead for the new Ford Fiesta vehicle, which is targeted at the "Millennial Generation."

Created brand awareness of the Wing Stop Brand through effective marketing. Selected and used appropriate training media and evaluated training effectiveness by assessing application of learning to job performance.Directed employee relations matters and advised employees and management on Company polices and procedures. Achievements:Exceeded the annual sales expectations within the first five months of business. Achieved sales rankings comparable to similar restaurants open for two years or longer within first six months.Winner, Wing Stop, Kenosha Top Gun Award (2). Received two awards out of 350 nationwide for achieving a 96% in Quality, Service, and Cleanliness evaluations.

Led the facilitation of Human Resources initiatives for employee and leadership development, staffing of key roles, management of all aspects of salary planning and performance management/partnering for performance, and managing/driving the Human Capital Plan. Consulted the Executive Team on Change Management and Diversity.Identified the skills/competencies and certifications needed for current and future job performance and developed competency models and career path programs to support competencies. Achievements:Incorporated a Broadband Compensation System to replace the Grade-Level Compensation system in 60 days, which allowed for the grouping of similar jobs, more effective compensation decisions, less paperwork, and pay for positions more aligned with market conditions. Increased internal customer satisfaction to 95% in 90 days by restructuring HR functions to a customer-focused team.Created a customized Performance Development System for the entire organization to prevent attrition.Developed a customized Succession Planning Process to groom and place qualified personnel.Implemented a full range of Human Resources People Metrics to translate people processes into profit.Designed an Employee Relations Program and Employee Survey Process to collect and validate employee feedback to encourage more effective communications with employees.Completed a 19% Reduction in Force program with 100% of packages returned and zero employment charges.

Planned, coordinated, and directed the activities of the Human Resources and Training departments.Oversaw and managed the departmental budget, ensuring funds were appropriated according to company policy.Developed and maintained productive relationships with internal clients while remaining informed of business changes and their impact to client groups.Achievements:Consulted with Regional Executive Leadership and senior-level management on Human Capital to provide strategic planning.Advised regional management on change management processes using proactive tactics, programs, and HR tools.Received the McDonald's Corporation Presidents Award for being in the top 10% of performers in the system.

Administrated Consulting, Compensation and Budget management, Succession Planning and Development, and Diversity Education and Management.Supervised four regional HR Managers and their teams, ensuring outstanding job performance in the areas of HR Development, Diversity Management, Planning & Benefits, and Compensation Administration.Led cross-functional teams formed to support the development of employee development initiatives. Guided business managers in administrative tasks aspects related to Human Resources policies and procedures, including employee and/or union relations. Developed and implemented HR training for high potential talent.

Offered human resources leadership functions to the Regional Executive Officer and Regional Leadership Team. Coached and developed three Consultants, two Recruiters and a Benefits Coordinator.

Oversaw a team of professors and language interpreters. Delivered global training curriculum to students representing over 100 countries. Managed classroom and class performance curriculum, technology, presentations and facilitation techniques for classes comprised of 60 students, participating in a 10-day course, 40 times per year.

Human Resources Development

Business, Management