Customer Support And Applications Manager
Current▪ Responsibility for global customer success in highly demanding Aerospace flight test industry, providing sophisticated electronic systems to customers in 40 countries, deployed on >300 Airborne/Spaceborne platforms worldwide. Acted as voice of customer on senior management team, influencing strategic and tactical direction.▪ Sat on the business unit’s strategic planning meetings providing inputs on customers, trends and analysis. The outputs of these meetings shape the business strategy over 3, 5 and 10 year horizons.▪ Participated and provided inputs to strategic revenue meetings for financial year revenue planning, presenting to Senior VP and VP of Finance for the division. This cross function meeting drove decisions on where to focus the business efforts though sales, engineering or operations in order to forecast and maximize our operating income.▪ Built a loyal, competent team of engineers. As a manager, I achieved the highest ranking in employee satisfaction rating from my team. The team’s deliverable to customer consistently outperformed all other business functions on customer satisfaction survey. The interaction with and the output from the team I built was what our customers valued most. ▪ Implemented processes and controls to successfully meet demanding aerospace standards – primarily AS9100 Rev C.▪ Implemented the adoption of enterprise wide business control systems Syteline ERP and Pivotal CRM enabling the sales, financial and operational integration of the business unit with wider corporate division.▪ Member of the Senior Management team that oversaw the integration of ACRA CONTROL into the wider Curtiss-Wright corporation.