▪ Responsibility for global customer success in highly demanding Aerospace flight test industry, providing sophisticated electronic systems to customers in 40 countries, deployed on >300 Airborne/Spaceborne platforms worldwide. Acted as voice of customer on senior management team, influencing strategic and tactical direction.▪ Sat on the business unit’s strategic planning meetings providing inputs on customers, trends and analysis. The outputs of these meetings shape the business strategy over 3, 5 and 10 year horizons.▪ Participated and provided inputs to strategic revenue meetings for financial year revenue planning, presenting to Senior VP and VP of Finance for the division. This cross function meeting drove decisions on where to focus the business efforts though sales, engineering or operations in order to forecast and maximize our operating income.▪ Built a loyal, competent team of engineers. As a manager, I achieved the highest ranking in employee satisfaction rating from my team. The team’s deliverable to customer consistently outperformed all other business functions on customer satisfaction survey. The interaction with and the output from the team I built was what our customers valued most. ▪ Implemented processes and controls to successfully meet demanding aerospace standards – primarily AS9100 Rev C.▪ Implemented the adoption of enterprise wide business control systems Syteline ERP and Pivotal CRM enabling the sales, financial and operational integration of the business unit with wider corporate division.▪ Member of the Senior Management team that oversaw the integration of ACRA CONTROL into the wider Curtiss-Wright corporation.

Customer Support and Applications Manager ▪ Developed key management skills, in particular through the definition of the hiring process. Made a template for this and developed a process around recruiting, onboarding, developing and retaining key technical staff. Built great loyalty in the team. This was achieved through methods of reporting, feedback, having well defined roles and communicating our vision of business and customer needs. Built a culture where each team member would backup and support each other. Ensured that there was a wider appreciation throughout the company.▪ Overcame the challenges of selling complex electronics undergoing constant innovation and development to a demanding high tech market by implemented policies for customer retention within the budget constraints. Having analyzed the key requirements, implemented a strategy of customer intimacy. We organized for customers to agree to come to Dublin for training and factory acceptance test to familiarize with our equipment. The direct customer contact with competent engineers built up a loyal customer base. Every customer who adopted our solution still buys from us.▪ Key account management, strategic influence on product development, lead inter-functional task teams to address critical customer issues as required. Our key customers included top tier Aerospace and Defense companies worldwide. Acted as the voice of customer to senior management team.▪ Financial responsibility for department▪ Implemented processes and controls to successfully achieve ISO 9001 quality standard across organization

Senior Project Engineer▪ Continually developed and honed skills in customer facing role. Many face to face meetings with customers, frequently presenting to an audience of professionals and their managers. Represented the company interests on many customer sites and back at base. ▪ Responsibility for identifying customer requirements and system engineering for the ACRA CONTROL global customer base.▪ Responsibility to ensure successful customer acceptance of complex flight test systems on multi-million euro engagements.▪ Provided direction to the software team and provided hands on development expertise when needed.▪ Responsible for technical support and problem solving. Initiated brainstorming sessions with domain experts to efficiently resolve customer issues and/or viable workarounds to keep customer programs on track.

Senior Software Engineer▪ Recruited as part of a six person core software team responsible for architecting a scalable, professional software infrastructure to enable large scale deployment of the series two ACRA product.▪ Firsthand experience in all aspects of setting up a flight test at Alenia Aerospazio Turin (now trading as Leonardo-Finmeccanica). Took requirements from flight test engineers, ground station specialists and flight test instrumentation engineers and was the interface with engineering team back in Dublin. Successfully developed code to generate the configuration files capturing over 2000 parameters from the customer’s Oracle databases via SQL. Further developed ACRA core code to ensure that required measured data was captured on the successful first flight and throughout the campaign. Interfaced with the hardware and software development team back in Dublin. The work done at this site became a template for major customer deployments on 5 flight test ranges across Europe.▪ Architected and developed a flexible, extensible text based language that became an open standard for data exchange within our customer base (as well as widely used in house). It was used to completely describe the flight test system enabling efficient remote support and facilitating the transfer of large volumes of configuration data from customer data bases to the equipment. The architecture included the glue between the high level expression and the low level hardware drivers and schedulers. The design stood the test of time and is still used today a large portion of the customer base. Developed on C++.

Software Engineer▪ Part of core team in global SaaS company producing interoperability solutions targeted at enterprise level customers over multiple platforms.▪ Responsible for the Daemon function of core product Orbix. Implemented on C++, over Unix platforms Solaris/HP and Windows.

▪ Responsibility for core software development in the technology startup company, Tasked to write code to configure fight test equipment using C++, C generating low level EEPROM micro code.▪ Architected real time display software that processed and combined raw data samples for user visualization and recording on PC platform running Win 95, Win 98 and MSDos. This function was critical to the first successful deployment of the equipment.