Seasoned Software Development Manager with a proven track record in leading high-performing teams to deliver innovative ecommerce solutions within a global travel company. Leveraging my expertise in software development methodologies, agile practices, and technology trends, I am committed to driving operational excellence, fostering a collaborative team culture, and delivering exceptional results. My passion for creating seamless customer experiences and driving business growth fuels my dedication to developing and implementing scalable, user-centric software solutions.

• Managed a team of offshore and local developers. Responsible for project design, task management and communication with the team. Helped hire great talent for my team and the other development teams.• Responsible for all external facing applications and web sites.• Implemented Agile software development system in the company, including setting up scrums and task management through Azure DevOps. • Created a weekly training program for the entire development department. Was responsible for class content and training in all areas of development. Implemented code review as feedback and standards monitoring. Implemented security development practices.• Responsible for creating and guiding efforts in setting up standards for project design, software platforms used and development guidelines.• Created a documentation program in the development department to cover Applications, Build Documents, Security and Development Strategies.• Increased direct web sales from 100k a year to several million a year by helping design and implement direct to customer sales process changes.

• Mentoring of developers in programming best practices and unit testing.• Provided input on the future of architecture for the company to provide better software over the next few years.• Worked in an Agile environment utilizing Visual Studio tools to update Regulatory Tax Code software used across millions of tax returns.• Completed contract with high praise. Was 1 of 3 out of 8 contractors that stayed on for an extended contract length.

• Utilized ASP .Net to build web based tools for deployment on the Navy/Marine Corp Intranet.• Used Visual Studio and MS SQL databases to design and build desktop user tools for use within the Navy/Marine Corp.• Supported aspects of asset management.• Top Secret SSBI Clearance obtained and honored.

• Increased by 200K a month sales from management of organic search word marketing, up from 10k.• Saved 20-40K per year by implementing a shipping system for Windows Mobile to scan and verify all products being shipped. Reduced costs due to lost inventory by design and development of software to manage warehouse based inventory. • Increased productivity with implementation of product management databases using MS SQL 2000 & 2005 and MS Access, each with interfaces. • Reduced customer call time and increased efficiency of customer calls by implementing a new phone system, including VOIP stations, implementation of software hook to customer service software by TAPI to look up customers by phone number and user training on systems.• Managed software services throughout the company for customer service, phone system, accounting, inventory receiving and shipping, and retail.• Created system for image correction and management for catalog and web. Included color matching of fabrics for catalog print and on screen viewing.• Created Data Cubes for Customer Data Mining for marketing, using SQL Server 2005 and SQL Reporting Services.• Led team to implement multiple custom built web sites and shopping carts for the company.

• Setup the first web intranet for the company.• Converted internal employee paper manuals into a web manual.• Started with claims processing, but quickly moved into development.