Dave Dunham Email & Phone Number

Port St Lucie, Florida, United States

- Lead and manage the technical operations team responsible for the deployment and maintenance of FTTH networks.- Oversee the planning, execution, and optimization of FTTH projects, ensuring timely and cost-effective delivery.- Develop and implement operational strategies to enhance network performance and reliability.- Collaborate with cross-functional teams, including engineering, sales, and customer support, to drive operational efficiency and improve customer experience.- Budget management, ensuring cost-effective resource allocation and financial performance.- Monitor and analyze network performance metrics, identifying areas for improvement and implementing corrective actions.- Ensure compliance with industry regulations and standards, maintaining the highest levels of quality and safety.- Negotiate and manage contracts with vendors and service providers, fostering strong partnerships and ensuring service level agreements (SLAs) are met.- Mentor and develop team members, fostering a culture of continuous improvement and professional growth.-Conduct regular inspections and audits of fiber infrastructure to identify potential issues and resolve them before they impact service.-Collaborate with cross-functional teams to support network upgrades, expansions, and new project deployments.-Oversee and coordinate all maintenance activities, ensuring minimum downtime and quick resolution of outages.-Manage and supervise a team of fiber optic technicians responsible for the maintenance, repair, and testing of fiber optic networks.-Manage relationships with contractors, vendors, and suppliers, ensuring timely delivery of services and materials.-Handle budgetary planning and control for fiber maintenance operations, ensuring cost-effective practices.

Port St Lucie, Florida, United States

- Managed day-to-day operations of the technical team, overseeing FTTH network installation, maintenance, and troubleshooting.- Coordinated with project managers to ensure alignment of technical activities with project timelines and goals.- Implemented process improvements that helped increase operational efficiency.- Conducted regular performance reviews and provided coaching and development opportunities for team members.- Developed and maintained comprehensive documentation of network infrastructure, processes, and procedures.- Played a key role in the successful rollout of a major FTTH project, expanding coverage to new households.

West Palm Beach, Florida Area

Performing set up of machines, tooling, routine maintenance, bake, paint, and unclassified laser, masking, de-masking operations, and placing parts into holding fixtures• Performing assembly of components to parts• Operating Various Machinery including Robotics, Hand Tools, Computer, and Computer programming to apply heat treat applications to parts• Running Manual and Automated Ovens, Furnaces, and Drilling equipment• Monitoring and documenting coatings processes using high precision metrology equipment to measure and record results of work in progress and finished products• Following EHS procedures including maintaining compliance to certification requirements and use of appropriate PPE for each assigned task• Inspecting work both visually and with gauges provided to ensure they meet quality standards• Following Blueprints to ensure parts are properly prepared for heat treat process• Attained and Maintained Secret Government Clearance

West Palm Beach Fl.

• Delivered feedback to decision-makers regarding employee performance and training needs.• Applied customer feedback to develop process improvements and support long-term business needs.• Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.• Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.• Evaluated employees' strengths and assigned tasks based upon experience and training.• Prepared and delivered appraisals both quarterly and yearly• Provided Support in Troubleshooting Internet, Video, VoIP, and Billing concerns• Onboarded new employees with training and new hire documentation.• Cross-trained existing employees to maximize team agility and performance.• Developed and maintained relationships with customers and suppliers through account development.• Maximized performance by monitoring daily activities and mentoring team members.• Evaluated employees to maintain metric goals and improve operations.• Performed statistical analyses to gather data for operational and forecast team needs.

Shelton Ct

[ Now Altice ] Prepared and Delivered employee Performance appraisals.• Created and Delivered presentations on call center and team performance• Onboarded new employees with training and new hire documentation.• Cross-trained existing employees to maximize team agility and performance.• Prepared coaching sessions prior to delivering to employees on a monthly basis• Delivered feedback regarding employee performance and training needs.• Kept detailed records of daily and monthly progress to identify and correct areas needing improvement.• Provided Tier 3 IT support to non-technical external customers through desk side support services.• Managed high levels of call flow and responded to call center technical support needs.• Performed statistical analyses to gather data for operational and forecast team needs.• Maximized performance by monitoring daily activities and mentoring team members.• Evaluated employees' strengths and assigned tasks based upon experience and training.• Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.