Senior System Analyst
Nov 2018 - Aug 2020
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Dave Duperault Email & Phone Number
Ready to be an integral part of your team accomplishing the mission
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Role
Ready to be an integral part of your team accomplishing the mission
Location
Glendale, Arizona, United States
Who is Dave Duperault? Overview
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Quick answer
Dave Duperault is listed as Ready to be an integral part of your team accomplishing the mission based in Glendale, Arizona, United States. AeroLeads shows a matched LinkedIn profile for Dave Duperault.
Dave Duperault previously worked as Senior System Analyst at Cognizant and Senior System Analyst at Cognizant. Dave Duperault holds Bachelor Of Arts - Ba, Psychology from Arizona State University.
Profile bio
About Dave Duperault
I have a lifetime of experience in the US Army(4yrs), as a Special Ed teacher(4yrs) as a Deputy Sheriff (7yrs) Customer Service Rep/Sales (2yrs) and Technical Support/Help Desk (2yrs) using problem solving and people skills to accomplish the mission. I am an organized team player who can self educate, adapt and excel in any situation. I am ready to integrate as an essential part of you organizations success.
4 roles
Dave Duperault work experience
A career timeline built from the work history available for this profile.
Senior System Analyst
Provide Technical support for network connectivity, active directory credentialing , windows support, cashier systems support scanning system technical support, register system support and general device issues to TJMaxx client from Nov2018 to Mar2020 to include managing up to 60 call a day and working off of and through Service Now Ticketing system. Excellent customer oriented work performed. worked GSD (internal Service desk) from Mar2020 to Aug2020 on emerging on shore team. Provided technical support for cognizant employees transitioning to Work From Home. Supported Active Directory , network connectivity, software download and installation, ongoing technical support to include network and VPN access. Provide support for users with Webex ,Teams, Outlook web and desktop applications including Microsoft MFA security and regular phone, remote work on machines with windows and Mac OS. Working off of Remedy Ticketing system. All of this during the Ransomware attack on Cognizant. One of the teams leaders in customer service and ticket production and resolution.
Nov 2018 - Aug 2020
Technical Support Ios And Macos
Provide Tier1 first call support for IOS and MACOS users. Provide excellent customer service experience and support the Apple brand. Resolve technical issues, Apple ID problems and other issues raised by callers. Provide properly documented ticket to tier 2 agent when necessary.
Sep 2017 - Aug 2018
Customer Service Sales And Billing Specialist
Started as a Customer \Service Rep for Brighthouse. During Training, Brighthouse merged with other companies to form Spectrum. Retrained across Spectrum and other grandfathered accounts. After only 3 weeks I was pulled for floor support for other agents. Began training OJT for Sales, Billing, and Retention classes for the next two months. Provided Team leadership and admin responsibility for up to 150 agents while team leads were busy off the floor for several hours a day. Coached and provided retraining specifically for agents needing sales improvement. Was seriously considered by project manager as the next Team Lead when family situation caused me to move to AZ.
Aug 2016 - Dec 2016
2 education records
Dave Duperault education
Bachelor Of Arts - Ba, Psychology
Arizona State University
Associate Of Arts - Aa, General Studies
Estrella Mountain Community College
FAQ
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What is Dave Duperault's role at their current company?
Dave Duperault is listed as Ready to be an integral part of your team accomplishing the mission.
Where is Dave Duperault based?
Dave Duperault is based in Glendale, Arizona, United States.
What companies has Dave Duperault worked for?
Dave Duperault has worked for Cognizant, Concentrix, and Transcom.
How can I contact Dave Duperault?
You can use AeroLeads to view verified contact signals for Dave Duperault, including work email, phone, and LinkedIn data when available.
What schools did Dave Duperault attend?
Dave Duperault holds Bachelor Of Arts - Ba, Psychology from Arizona State University.
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