Dave Dutton Email & Phone Number

Greater Philadelphia Area

Project IT implementation, budgets and Network setupWindows 10, office 365, OneDrive, Ipad, Android Tablets, Laptops, and print servers, install, support and train on hardwareMonitored and supported network security, including adding/deleting users and shared permissions in Active DirectoryProvide support to internal/external users on all hardware and software with over 150 PCs in a Windows environmentProvided maintenance and support to regional PortalsAdministered back-up/recovery solution utilizing profile unity Implemented and configured Log Me in rescue for remote locations to promptly resolve issuesProvide phone and office support for 200 usersResponsible for traveling to jobs sites for the installation of servers, routers, switches and to ensure connectivity to the networkResponsible for designing and implementing a yearly budget planResponsible for coding of all invoices Responsible for the ordering of all T1 connections for job site networks using Verizon and Sprint and Cable service where applicable.support of the Pennsylvania, Maryland, New York and New Jersey Business units in a supervisors position

Provide phone and site support for 1200 restaurantsExcellent communication and diagnostic skills to consistently solve problems and rarely escalate issuesEscalated issues as needed and maintained communication with end user and technical team. Responsible for traveling to jobs sites for the installation of servers, routers, switches and to ensure connectivity to the network Responsible for programming of Point of Sales systemBuilt a variety of machines and servers for job sites and trained staff on their operationAccurately troubleshoot and correct all network connectivity issues on site Instruct users how to effectively use POS software