Dave Edward Email and Phone Number
In business there is one constant, regardless of the industry. We all need customers to survive.And in an ever increasingly competitive marketplace we must give our customers a reason to choose us.Which is why the worst piece of advice I’ve ever received is ‘Don’t sweat the small stuff’It’s the cumulative effect of the small things done well that deliver a memorable experience and will elevate your business to be the one customers choose.So, while everyone else is creating a ‘One size fits all’ business, make yours a ‘One size fits One’ by delivering an experience that makes your customers feel as though they are the only one.To truly understand our customers and therefore maximise our sales opportunities we must get to know our customers. And you do this by ‘Walking a mile in their shoes’, this is also how I work with you utilising a hands-on approach.Business can be a lonely place, no matter if you are a business owner or a leader. With over 3 decades of lived experiences in business, I've managed a sales team turning over $24,000,000/year, started six businesses; (had one failure, grew one to seven figures and sold two) so I understand how it feels.I want to work with business owners who are as committed to their growth as I am to you.So if you want to fulfill yours and your businesses potential, I’ll help you create a business customers want to buy from whilst making sure the customers experience is memorable.You see, Touchpoint Sales Consulting isn’t your average sales training company as we focus on the whole business and most importantly, your customers experience. Because after all, customers pay all of our wages!-------The reason why I’m on a mission to change the culture of selling started in my teenage years, TV was all about consumer programmes telling customers to complain and shout to get their point across, which to me didn’t seem fair.I thought it would be much better 'not' to give the customer a reason to feel this way. Instead to make the buying process easy and pleasurable, and built my career in sales doing just that. Delivering exceptional customer experiences.This isn’t just my story, it’s yours too as you are also a customer who likes to receive great service.If you’d like to find out more, please contact me at dave@touchpointsales.com.au
Touchpoint Sales Consulting
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Sales ConsultingTouchpoint Sales Consulting Dec 2020 - PresentPerth, Western Australia, AustraliaThere are 3 major challenges facing business owners today.1. You are not making enough profit.2. You are not attracting & converting enough leads, or, creating loyal clients.3. You are overwhelmed & frustrated about how to navigate through the first two issues, and you don't have the time, or, know who to ask or where to look for answers. Many Business owners become resentful of their business and the toll it takes on their family, often feeling stuck &… Show more There are 3 major challenges facing business owners today.1. You are not making enough profit.2. You are not attracting & converting enough leads, or, creating loyal clients.3. You are overwhelmed & frustrated about how to navigate through the first two issues, and you don't have the time, or, know who to ask or where to look for answers. Many Business owners become resentful of their business and the toll it takes on their family, often feeling stuck & overwhelmed, leaving to chance how their customers feel and wandering why they have as many customers leaving via the back door as they do entering from the front.To help you create a more profitable business and achieve the freedom you are craving we will work together to; ✅ Make more money with less customers✅ Create Customer Loyalty✅ Build a reputation you can bank.Using proven systems that turn into repeat and referal business.Above all else, to give you the business & life you always dreamed of!As someone who has started five businesses; I've learned from two failures, grew one to seven figures and sold two, so I've experienced most of the highs and lows. I achieved all of my successes by exceeding the customer's expectations at all times, making the whole experience for them, one to remember. I love to help, so lets chat. Show less
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Business OwnerGutter Knight Perth Apr 2018 - May 2021Perth, AustraliaI started this business with no experience in the trade sector and soon grew & sold it in three years as the largest and most reviewed Gutter Guard business in PerthNot only did I dominate the consumer side I also completed commercial jobs with Transperth, various schools, hospitals and Garden Island. Working with some of Perths premier building companies and contractors.They supply and install gutter guards to residential and commercial properties using Australian made… Show more I started this business with no experience in the trade sector and soon grew & sold it in three years as the largest and most reviewed Gutter Guard business in PerthNot only did I dominate the consumer side I also completed commercial jobs with Transperth, various schools, hospitals and Garden Island. Working with some of Perths premier building companies and contractors.They supply and install gutter guards to residential and commercial properties using Australian made products designed for our climate. Show less
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State ManagerUniline Apr 2016 - Mar 2018Perth, Western Australia, AustraliaAfter my business failed, I found myself back in the job market and used the time wisely working out what my next business would be, by seeing where the biggest gaps were for my skills.In the meantime during my 2 years I was the only state to show an increase in sales, profit and customer growth, taking market share from the the market leader and dealing with all the top accounts in the sector.It amazed me how easy this was to achieve by just doing the simple things well, which… Show more After my business failed, I found myself back in the job market and used the time wisely working out what my next business would be, by seeing where the biggest gaps were for my skills.In the meantime during my 2 years I was the only state to show an increase in sales, profit and customer growth, taking market share from the the market leader and dealing with all the top accounts in the sector.It amazed me how easy this was to achieve by just doing the simple things well, which all of my competitors didn't focus on. I stood out for giving the best service and that won business time after time. Show less
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Business OwnerRuso Mattress Mar 2015 - Feb 2016Perth, Western Australia, AustraliaAfter experiencing the rise of online sales of vacuum packed mattresses in the Uk and the lack of players in the Australian market, I designed, sourced and marketed a range of mattresses for my online business.I soon learned that just having bedding experience didn't make up for my lack of online or marketing skills and possibly the greatest lesson I learned from the experience. And the reason I don't see failure in a negative way.The failure of the business was down to the lack… Show more After experiencing the rise of online sales of vacuum packed mattresses in the Uk and the lack of players in the Australian market, I designed, sourced and marketed a range of mattresses for my online business.I soon learned that just having bedding experience didn't make up for my lack of online or marketing skills and possibly the greatest lesson I learned from the experience. And the reason I don't see failure in a negative way.The failure of the business was down to the lack of my knowledge of online retailing. Three months prior to me launching, Koala mattresses launched with 2 amazing tech guys and the PR of their business done by Steve Smith, the Australian Cricket captain.I couldn't compete with their marketing, knowledge or budget and closed this business down. Show less
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State Operations ManagerThomas Peacock & Sons Aug 2010 - Feb 2015Perth, Western Australia, AustraliaHaving emigrated from the Uk to Australia I wanted to learn the similarities and differences in business and customers expectations, so that I had a better understanding of what it would take to ensure my future success. Even now, 12 years later there is a marked difference between the two.I ran the operations and sales for Perth Foam and Felt & Fibre which were both under the Peacocks banner. Recruiting, training and developing a team who weren't employees, they understood the role… Show more Having emigrated from the Uk to Australia I wanted to learn the similarities and differences in business and customers expectations, so that I had a better understanding of what it would take to ensure my future success. Even now, 12 years later there is a marked difference between the two.I ran the operations and sales for Perth Foam and Felt & Fibre which were both under the Peacocks banner. Recruiting, training and developing a team who weren't employees, they understood the role they played in the companies success and how it would benefit them.I also oversaw the relocation of both businesses to a new premises, grew the turnover and customer base along with advising their bedding division on new opportunities. Show less
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Business OwnerDave Edward - Sales Agency Jan 2004 - Jun 2010England, United KingdomAs I was well connected in the furniture industry and had hundreds of loyal retailers I decided to venture out on my own.I launched 4 start up companies product to the market becoming the number 1 supplier in each of the sectors creating a 7 figure business. We experienced growth like none of us had ever experienced before.This instatiable growth was down to have an amazing products and loyal customer base who trusted me, once again highlighting the benefits of doing the right… Show more As I was well connected in the furniture industry and had hundreds of loyal retailers I decided to venture out on my own.I launched 4 start up companies product to the market becoming the number 1 supplier in each of the sectors creating a 7 figure business. We experienced growth like none of us had ever experienced before.This instatiable growth was down to have an amazing products and loyal customer base who trusted me, once again highlighting the benefits of doing the right things for your customers with a long term vision. (As I edit this 22.12.22, over 12 years after emigrating, I'm still getting connection requests from old customers due to the level of service I gave)I closed the business so I could emigrate to Australia. Show less
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Business OwnerMemory Mattress 2 Go Jan 2007 - Aug 2007London Area, United KingdomWith the development of vacuum packed mattresses I started an e-commerce business selling mattresses online. Having inside knowledge really helped me understand what the customers needs were so I could create a brand that said what it did, and stood out for being different from all the others.At the time this was a very new market and gained traction quickly, however, this business also created a conflict with my other business and I didn't want to damage mine or any of my customers so… Show more With the development of vacuum packed mattresses I started an e-commerce business selling mattresses online. Having inside knowledge really helped me understand what the customers needs were so I could create a brand that said what it did, and stood out for being different from all the others.At the time this was a very new market and gained traction quickly, however, this business also created a conflict with my other business and I didn't want to damage mine or any of my customers so I found a buyer and sold the business. Show less
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Sales ManagerSealy Jan 1993 - Dec 2003England, United KingdomMy previous retail experience helped me achieve the successes I had by consistently growing turnover, recruiting & developing the sales team, product development and sales training.Throughout this role I was continually coaching customers on practices to help them grow their business as I was seeing what was working elsewhere and wanted to share it with them, which in turn created a loyalty to me as they saw how much I valued them and their business. This is when my desire to… Show more My previous retail experience helped me achieve the successes I had by consistently growing turnover, recruiting & developing the sales team, product development and sales training.Throughout this role I was continually coaching customers on practices to help them grow their business as I was seeing what was working elsewhere and wanted to share it with them, which in turn created a loyalty to me as they saw how much I valued them and their business. This is when my desire to help business owners achieve their reality really started. Show less -
Furniture RetailMarshalls Aug 1985 - Dec 1992England, United KingdomThis was the best first job I could have asked for and taught me so much which still serves me well today.I learned so much more than just retail as I was involved in all aspects from front of house, warehousing, deliveries, home visits, display to negotiating with suppliers. And most importantly, how to value and exceed customers expectations.I worked my up to department manager before an opportunity arose to break into field sales.
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Business OwnerJd Promotions. Jan 1988 - Jul 1990London Area, United KingdomI started a side business as I saw a niche that wasn't being serviced, which I called Video Box Advertising.When you hired a video it was placed in a video box which had the stores name on. So what I did was sell the space on the video box to aligned companies like take away's and printed new covers. Meaning that every video which got leant out was advertising to a captive audience.It was a great way for the video stores to get fresh covers printed for their store at no cost… Show more I started a side business as I saw a niche that wasn't being serviced, which I called Video Box Advertising.When you hired a video it was placed in a video box which had the stores name on. So what I did was sell the space on the video box to aligned companies like take away's and printed new covers. Meaning that every video which got leant out was advertising to a captive audience.It was a great way for the video stores to get fresh covers printed for their store at no cost, and for aligned business to advertise to their perfect audience.With the demise of independent video stores my market shrunk which resulted in closing the business down. Show less
Dave Edward Education Details
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Linkedin Client Accelerator - Richard Moore -
Priority TrainingWorking Smart Using Microsoft Outlook
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Business Breakthrough - Rob Dial
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RandstadtCertificate Iv In Manufacturing
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Sealy UkTrain The Trainer - Sales Training
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Ware CollegeBusiness Administration And Management, General
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Richard Hale School
Frequently Asked Questions about Dave Edward
What company does Dave Edward work for?
Dave Edward works for Touchpoint Sales Consulting
What is Dave Edward's role at the current company?
Dave Edward's current role is On a mission to change the culture of selling; For business & customers alike - So you can overcome the fear of selling | Convert more prospects, quicker | Simplify your sales process | Increase your profits..
What schools did Dave Edward attend?
Dave Edward attended Linkedin Client Accelerator - Richard Moore, Priority Training, Business Breakthrough - Rob Dial, Randstadt, Sealy Uk, Ware College, Richard Hale School.
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David Edward
East Perth, Wa -
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