Dave Egan Email & Phone Number

Dublin, County Dublin, Ireland

As the Customer Service Supervisor at Allegro, I lead a dedicated team focused on delivering exceptional customer experiences. My role involves overseeing daily operations, managing performance metrics, and ensuring that our customer service team meets and exceeds company standards for satisfaction, efficiency, and quality. I collaborate with cross-functional departments to address complex customer issues, streamline processes, and implement strategies that enhance service delivery.Key responsibilities include:Supervising and mentoring a team of customer service representatives.Analyzing KPIs and customer feedback to identify areas for improvement.Developing training programs to upskill staff and boost performance.Ensuring timely and effective resolution of customer inquiries and escalations.Fostering a positive and motivated team environment that prioritizes customer-centric solutions.Through my leadership, I aim to maintain Allegro's reputation for excellence in customer service while driving continuous improvement and innovation in our service processes.

Dublin, Ireland

Working in a customer facing role, focused on increasing engagement, redefining and improving customers experience.Part of the senior management team guiding and training new hires.Implementing customer service strategy and providing coaching on best practice.Creation of positive customer experiences by productively establishing and growing customer relationships, continually expanding our portfolio and adding business.Managing queries, complaints and returns via phone, social media and face to face. Answering product related questions and providing solutions for customers.Arrange orders and deliveries of stock. Obtain purchased items by forwarding orders to suppliers, Monitoring and expediting orders.Promoting and marketing the business via social media. Including the creation of Facebook Collecting, analysing and preparing reports regarding price & product trends, observe competitors and monitoring of the market.

Berlin Area, Germany

Keeping statistical and financial recordsAssessing and improving profitabilitySetting targetsHandling administration and paperworkLiaising with customers, employees, suppliers, licensing authorities and sales representativesMaking improvements to the running of the business and developing the restaurant.

Berlin, Germany

Created a business and financial plan, acquired finance and subsequently launched a high-end restaurant in a 4 star deluxe hotel right behind Kurfürstendamm. Breakfast, room service (78 rooms), dinner and bar service, 7 days a week. Responsible for major hotel events (organisation, catering, hosting) and for the hotels conference centre. A to Z operational responsibility: accounting, financial, HR, issue resolution, kitchen, marketing & PR, menu planning, recruitment, scheduling, supply chain management, waste reduction.Maintaining overall strategic vision by creating annual plans and budgets based on operational requirements, whilst simultaneously addressing market changes and trends. Allocation of a liquor license and conforming to strict regulations of the alcoholic beverage commission.Achieving an almost ‘cult-status’ for show nights several times a week

Berlin, Berlin

Managing daily restaurant operations."• Delivering superior food and beverage service and maximising customer satisfaction."• Responding efficiently and accurately to restaurant customer complaints"•Recruiting, training and supervising staff•Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines.•Overseeing stock levels•Ordering supplies•Producing staff rotas•Handling customer enquiries and complaints•Taking reservations•Greeting and advising customers and problem solving

Frankfurt Am Main Area, Germany

Established and ran a successful business specialising in life coaching and healing. Craniosacral therapeutic training, Reiki Master and teacher.

Eschborn, Germany

Constructed claims department.• Sales accountability, whilst also being responsible for operations and resolving claims.• Managerial functions: recruitment, training, orientation, coaching.

Eschborn, Germany

Resolution of outstanding interest claims.• Primary liaison officer between settlement department, traders & clients.• Researching, tracking, processing incoming and outgoing interest claims.

Frankfurt Am Main Area, Germany

Swap Repo trading desk support, verification, input, cancellation of trades. Liaison with traders, clients.

Bachelor Of Applied Science - Basc, Counseling And Psychotherapy, Honor'S In An Honors Degree

Activities and Societies: In my second year of college, I was elected as the Student Voice Leader by my peers. This role involved.

Degree, Therapist / Life Couch

Diploma, Advanced Healing And Self-Development, Pass

Activities and Societies: Spiritual Healing Techniques Universal Laws & Principles Who’s who in the Spiritual Hierarchy I Masters & Angels.

Leaving Cert, Business Studies