Strategic leader with more than 30 years of experience driving transformational customer success programs and digital innovation across global markets. Proven expertise in scaling sales, customer success, subscription retention, building high-performing teams, and delivering data-driven strategies that drive revenue growth. Adept at aligning business outcomes with technical solutions, fostering strategic partnerships, and guiding organizations through complex transformations. Previous experience includes Defense, National Security as well as large enterprise and mid market. Core competencies include:Data-Driven Strategy Development | Customer Success Lifecycle Management | Go-to-Market Strategy | SaaS-Based Solutions | Product Sales, Adoption & Renewal | Services Transformation | Customer & Partner Management | Business Outcome Delivery | Global Talent Development & Management
Listed skills include Channel, Unified Communications, Strategy, Solution Selling, and 35 others.