Dave Ensor Email & Phone Number

Dallas-Fort Worth Metroplex

Accelerating transformation to recurring revenue practices with and through partners globally by implementing comprehensive customer success frameworks, data-driven engagement models, and strategic adoption strategies. Scaled global teams and developed innovative processes to align technical solutions with business outcomes.

Dallas-Fort Worth Metroplex

Drove adoption, expansion, and renewal strategies across Cisco’s diverse $12B recurring revenue portfolio. Developed cross-portfolio lifecycle models, reducing churn and increasing renewal rates across hardware, software, and service offerings. - Boosted renewal rates by 38% in one quarter by implementing new engagement strategies based on lifecycle models. - Enabled value realization and renewal growth by developing comprehensive customer journey system that connects customer… Show more Drove adoption, expansion, and renewal strategies across Cisco’s diverse $12B recurring revenue portfolio. Developed cross-portfolio lifecycle models, reducing churn and increasing renewal rates across hardware, software, and service offerings. - Boosted renewal rates by 38% in one quarter by implementing new engagement strategies based on lifecycle models. - Enabled value realization and renewal growth by developing comprehensive customer journey system that connects customer outcomes to milestones. - Led cross-functional teams to develop AI-based tools that predict churn and improve retention. Show less

Dallas-Fort Worth Metroplex

Transformed Cisco’s customer success strategy for enterprise networking and data center by implementing new success metrics, leading to consistent quarterly growth. - Scaled customer base to 10,000+ in three years and drove $5B+ in recurring revenue. - Integrated software subscriptions into Cisco’s networking strategy, establishing new growth trajectory. - Built and scaled global teams, streamlining customer engagement and value realization across multiple regions.

Dallas/Fort Worth Area

Led global systems engineering teams to accelerate Cisco’s transition from technical solutions to outcome-focused digital transformation strategies. Spearheaded development of industry-specific frameworks for major sectors, driving increased sales performance and 30% faster customer value realization. - Drove digital transformation across financial services, healthcare, and energy industries, establishing comprehensive go-to-market strategies and enhancing customer engagement. -… Show more Led global systems engineering teams to accelerate Cisco’s transition from technical solutions to outcome-focused digital transformation strategies. Spearheaded development of industry-specific frameworks for major sectors, driving increased sales performance and 30% faster customer value realization. - Drove digital transformation across financial services, healthcare, and energy industries, establishing comprehensive go-to-market strategies and enhancing customer engagement. - Created globally scalable digital solutions, standardizing key metrics and ensuring delivery across Cisco’s diverse portfolio. - Built foundation for industry consultants to deliver transformative solutions without requiring deep technical knowledge, improving time-to-market and scalability. Show less

Dallas/Fort Worth Area

Led a team of 30+ business architects and product specialists to transform customer perceptions of Cisco’s digital experience architecture supporting business architect engagement methodologies, driving customer success and overachieving collaboration sales targets across vertical industries. - Aligned technical teams to focus on business outcomes, transitioning from technical experts to business architects, leading to improved customer success and sales growth. - Developed and… Show more Led a team of 30+ business architects and product specialists to transform customer perceptions of Cisco’s digital experience architecture supporting business architect engagement methodologies, driving customer success and overachieving collaboration sales targets across vertical industries. - Aligned technical teams to focus on business outcomes, transitioning from technical experts to business architects, leading to improved customer success and sales growth. - Developed and executed strategies to support customer experience outcomes within verticals such as healthcare and financial services, achieving significant sales growth and customer satisfaction improvements. Show less

Dallas/Fort Worth Area

Led the overlay sales team driving Cloud and Managed Services in the Americas. Built a new team and drove 46% YoY growth in managed services in the Americas in the first year.

Dallas/Fort Worth Area

Established an overlay team of 20+ solution architects focused on driving customer success via sales of Cisco Advanced Services for collaboration. The portfolio of services included planning and implementation services, consulting, optimization and managed services. In three years we took a $90M business to over $250M in annual bookings and started migrating the business model of collaboration to support subscription software.

Washington D.C. Metro Area

Drove Fortune 50 and large government managed services opportunities for HP as they acquired EDS. Helped establish an at home agent model for US based contact center agents to compete with global offerings. Drove new alliances in Unified Communications.

Washington Dc-Baltimore Area

-Grew Unified Communications revenue to >$30M in 2010 by leading Americas sales overlay team. - Achieved $100M in BPO bookings through strategic go-to-market plans for UC and contact center solutions. - Implemented virtualized contact center models for public sector clients, enabling telework and reducing costs.Key ContributionsDriving Revenue Growth, Securing Major BPO Deals, Innovating Contact Center Models, Forging Strategic Alliances -… Show more -Grew Unified Communications revenue to >$30M in 2010 by leading Americas sales overlay team. - Achieved $100M in BPO bookings through strategic go-to-market plans for UC and contact center solutions. - Implemented virtualized contact center models for public sector clients, enabling telework and reducing costs.Key ContributionsDriving Revenue Growth, Securing Major BPO Deals, Innovating Contact Center Models, Forging Strategic Alliances - Established global alliance with Avaya, expanding initial UC engagements and enhancing service offerings for enterprise clients. Show less

Washington D.C. Metro Area

Directed the sales, marketing, and business development efforts of Intervoice's government sector. Helped their largest government customer (IRS) transition from legacy voice self service to a natural language XML based solution built on an IT as a Service Platform working with a GSI. Grew revenues 200% in the segment, helping position the company for sale to Convergys.

Washington D.C. Metro Area

Many positions of increasing responsibility including CTO of Public Sector and Vice President of Alliances. Drove Avaya voice solutions to become the first VoIP provider to test for interoperability with DoD systems. Established Global Alliance with Siebel Systems, positioning Avaya as a player in the CRM market as the company spun out of Lucent. Multiple years as sales achiever and double/triple digit growth.

Greater Denver Area

Overlay sales lead for positioning software-based contact center and customer experience solutions. Joined Lucent via acquisition of a niche software product for single point administration of business rules for defining customer experience journey's for contact centers (Mosaix).

Raleigh-Durham, North Carolina Area

Managed systems integrator and customer engagement success for the CRM line of business. Led the sales culture change to enter this emerging market. Managed technical pre-sales and delivery staff, account strategy development, and project execution. Directed a project with Andersen Consulting to implement a next generation multi-channel customer experience center for USAA.

Washington D.C. Metro Area

Lead system architect managing small project teams developing high definition image and information delivery systems for the country’s first on-line service provider for the real estate market. Worked various DoD and NASA programs evaluating new system maturity and software operational readiness.

Washington Dc-Baltimore Area

Led $60M shipboard tactical mainframe computer program, managing team of 200+ personnel to deliver advanced technology solutions for shipboard use certified to government standards.

Education record

Education record

Education record

Education record

Education record