Assisted with the build and launch of tech startup Capital One Software, currently leading strategy and operations for the incubation program.● Designed and implemented the incubation program for evaluating and developing new businesses for Capital One Software.● Manage day-to-day operations of the incubation program, ensuring efficient progression of product concepts through program and appropriate resource prioritization to quickly elevate top candidates.● Determine prioritization of new product concepts, in alignment with business objectives.● Oversee market research and analysis to validate additions to the product portfolio.● Develop business model and go-to-market strategy for new products to maximize financial performance and profitability of new software products.● Ensure operational readiness to support new products and meet customer needs as products scale.● Oversee vendor strategy for platform capabilities required to scale the software business.● Represent Software across Enterprise to identify risks, opportunities and conflicts of interest.● Built various critical processes and facilitated strategic governance decisions in areas of legal, third party management, data risk management, marketing & communications during launch of business.

Managed and grew the Legal Operations function, including leadership of cross-functional team handling supplier management, technology and innovation, product development, reporting and data analysis, information security and process management.● Spearheaded three-year technology transformation to implement critical technologies and infrastructure to lay the foundation for the innovative and data-driven future of department operations. This included replacement of the longstanding matter management system.● Consistent process efficiencies realized through process redesign, waste removal and automation, enhancing some turnaround times by 75%-90% as well as FTE savings.● Led the purchase and implementation of a workflow tool to automate processes throughout the department to enable associates to focus on highest value work.● Own strategy for preferred law firm networks, including firm evaluation and diversity assessment program.● Overhaul of information security program designed to safeguard data shared with outside counsel.● Oversaw third-party management process for 200+ suppliers, from initial need assessment and RFP process, selection, and contracting; to monitoring, relationship management and termination.● Managed all critical operational and spend data reporting and analysis, including related processes such as budgeting, invoice review and payment.● Built Legal Innovations and Process Management Lab, designed to identify, implement and manage industry leading technology solutions to enhance process efficiency and department operations.● Managed in-house technology development team to build homegrown custom solutions to streamline and optimize some of the department's manual processes.● Developed industry innovative FLEX program to cut significant external counsel spend while creating a new pipeline for incoming talent and growth opportunities for high-performing internal talent.

Litigation attorney responsible for litigation management and compliance oversight of external law firms supporting Capital One’s Legal Recoveries business. Also served as business counsel for Estates business and managed Capital One’s National Witness Team. • Revamped and expanded existing National Witness team, increasing availability KPI from 65% to 100% in six months, while reducing costs 85% and improving request response time 75%. • Design of refreshed Law Firm Assessment process, reducing turnaround time by 80%.• Identified inefficiency in firm audits and developed a resource to streamline consistent responses.• Oversight of law firms to ensure compliance with debt collection industry as well as Capital One’s strategy for handling accounts in default, including consultation on attorney network design.

Civil litigator practiced throughout Virginia and Washington D.C. in a variety of areas including: Business Litigation, Premises Liability, Products Liability, Auto Liability, Construction Law, and Creditor’s Rights. Autonomously handled large caseload from inception through trial (bench and jury).

Business law practice handling creditor’s rights litigation, business transactions, and landlord tenant disputes. Practiced in Virginia and Pennsylvania, handling cases from inception through trial.