• Client's KPI's analysis to develop a customized strategy to help them improve the ROI• Managing and optimizing client campaigns on a daily basis, to get the bestperformance in terms of CPC, CPA, ROI among other metrics• Communicate with Google Partners Agencies proactively, engaging decision-makers at all levels• Ensuring precision in campaign implementation through analysis of data, withGoogle Ads & Analytics• Share performance-enhancing suggestions• Provide added… Show more • Client's KPI's analysis to develop a customized strategy to help them improve the ROI• Managing and optimizing client campaigns on a daily basis, to get the bestperformance in terms of CPC, CPA, ROI among other metrics• Communicate with Google Partners Agencies proactively, engaging decision-makers at all levels• Ensuring precision in campaign implementation through analysis of data, withGoogle Ads & Analytics• Share performance-enhancing suggestions• Provide added value by helping them gain a competitive advantage• Plan and prospect, evaluate and identify best opportunities within my clients portfolio• Identify and develop a strong understanding of their client's core objectives and challenges• Building 181 day strategy to help clients drive strong results on Google Ads• Provide feedback and insights on learning gained from active campaigns and their results accordingly Show less

-Manage 2 teams of 25 people consisting of a multicultural background that supports 900+ agents.-Manage 54+ team leaders on expenses with their teams. -Control the projects including $ERT and agents expenses inline with the clients targets.-Prepare regular business reviews (SBR, MBR, QBR and ABR) of the project's expenses to be delivered to the client.-Create and manage a rota for 25 people ensuring that there is cover across 4 floors over 13 hours.-Developing, training and… Show more -Manage 2 teams of 25 people consisting of a multicultural background that supports 900+ agents.-Manage 54+ team leaders on expenses with their teams. -Control the projects including $ERT and agents expenses inline with the clients targets.-Prepare regular business reviews (SBR, MBR, QBR and ABR) of the project's expenses to be delivered to the client.-Create and manage a rota for 25 people ensuring that there is cover across 4 floors over 13 hours.-Developing, training and coaching a team of Leaders and Agents to deliver exceptional customer service and leading by example.-Coach and motivate the team to be able to deliver effective coaching to the agents to drive performance.-Give feedback and coaching to team leaders to be delivered to their teams. -Review expenses for errors from other sites and report them to the client.-Developing and delivering expenses training for new team leaders. Show less

-Facilitate Crewbies in resolving the clients issue.-Excellent knowledge of the product and tools.-Coach and improve Crewbies skills in use of the product tools to better solve the clients issues.-Review cases to give an objective opinion on how best resolve the issue with in the terms of service.-Basic troubleshooting on Workspace and Nova.-Answering Crewbies questions and showing how to find the answers on their own.Use slack to communicate with members of the team in… Show more -Facilitate Crewbies in resolving the clients issue.-Excellent knowledge of the product and tools.-Coach and improve Crewbies skills in use of the product tools to better solve the clients issues.-Review cases to give an objective opinion on how best resolve the issue with in the terms of service.-Basic troubleshooting on Workspace and Nova.-Answering Crewbies questions and showing how to find the answers on their own.Use slack to communicate with members of the team in order to insure all areas of the floor are covered when needed. Show less

-Case manager providing support, mediation and resolution to hosts and guests before, during and after the reservation.

-Make bookings and take payment for customers over the phone. -Assist guests amend their stay both on the consumer website and on the hotels back office systems when there is a problem with the website.-Perform customer services for guests that have problems or a bad stay, by solving their problem or showing them how to solve the problem themselves with contacting the head office customer service on the website.-Answer general inquiries about the hotels and booking… Show more -Make bookings and take payment for customers over the phone. -Assist guests amend their stay both on the consumer website and on the hotels back office systems when there is a problem with the website.-Perform customer services for guests that have problems or a bad stay, by solving their problem or showing them how to solve the problem themselves with contacting the head office customer service on the website.-Answer general inquiries about the hotels and booking process.-Resolve problems receptionists are have with the hotel computers and find guests on the computer. Show less

-Manage two sites on the estate-Create and manage rotas.-Payroll-Weekly banking, running the sales report.-Cellar management.-Stock ordering and ensuring no excessive stock is been held. -Locking up the manor house and bar.-Coordinating with the wedding planners/Events teams to ensure all runs as planned.

- Design leather bags and accessories- Create patterns for the prototypes

Prove technical support for printers and fax machines.

-Managing multiple teams through of 4 to 6 Team Leaders including a head chef and su chef to deliver high levels of customer satisfaction.-Review and report profit and losses to head office monthly.-Delivery monthly and quarterly reviews.-Recruiting new staff members and identifying strong internal candidates for development and promotion inline with the business needs. -Implementing and managing projects to reduce COF and COW financial overheads whilst increasing quality &… Show more -Managing multiple teams through of 4 to 6 Team Leaders including a head chef and su chef to deliver high levels of customer satisfaction.-Review and report profit and losses to head office monthly.-Delivery monthly and quarterly reviews.-Recruiting new staff members and identifying strong internal candidates for development and promotion inline with the business needs. -Implementing and managing projects to reduce COF and COW financial overheads whilst increasing quality & productivity. Achieving the financial targets.-Ensuring that team members understand their responsibilities and tasks and are motivated to exceed set targets..-Carry out Risk Assessments. Show less