Dave Fallwell Email & Phone Number

Plano, Texas, United States

Plano, Texas, United States

In this role, I act as a business partner to nurture relationships withexisting clients and expand the network within strategic accounts to remainreferenceable. I also partner with client success account managers (CSAMs)to develop account plans and workflows. I initiated new opportunitiesthrough outbound sales and client success initiatives to convert marketing-generated leads. Further, I grow business within assigned market verticalsand lead the full sales cycle from prospecting through winning to expansionof strategic business. I recruit and mentor new team members to carry outnet revenue retention goals for the organization.My accomplishments include:• I developed successful playbooks utilizing Totango to foster existingclient accounts.• I generated 100% of installed sales leads since 2018.• I increased the overall client's use of licensed software through maturitymodels and quarterly business reviews.• I was recognized as the Client Success Person of the Year (2018 & 2019).

Plano, Texas

In this role, I configured client consulting for a software product known asOdyssey. I conducted assessments of current project capacities and timelinesand performed implementation planning and setup activities for projects. Ialso developed sound business and procurement practices for the project. Idirected team members as needed to ensure successful project implementationand ran numerous business process reviews and post-go-live action plans.My accomplishments included:• I championed numerous successful implementations and data conversions forthe Courts and Justice Division.• I served as an implementation consultant on numerous large court clients,including Kern County, Los Angeles County and San Diego County, CA.

Frisco, Texas

In this role, I responded to emergency calls from the community andconducted preliminary investigations at crime scenes. I remainedknowledgeable on Texas laws, penal code, code of criminal procedures,transportation code, and family codes and I investigated traffic-relatedincidents, criminal offenses, and civil complaints. Further, I collectedevidence to maintain crime scene integrity and maintained professionalrelationships with citizens, businesses, and homeowners.My accomplishments included:• I received 4 letters of commendations in 1 year for outstanding fieldinvestigations, leading to the apprehension of multiple suspects and therecovery of property.• I served as a team member for the Special Operations Unit (S.W.A.T).

College Station, Tx

In this role, I managed a squad of 8 patrol officers through training andcoordinated geographic policing efforts to prepare monthly crime analysisstatistics. I investigated incidents and criminal activity to draft warrantsand affidavits, interviewed suspects and witnesses, secured evidence, madearrests, and carried out other investigative functions.My accomplishments included:• I built the highest monthly case clearance rate within the CriminalInvestigations Division.• I received the Chief's Outstanding Unit Award (2008).

College Station, Texas, United States

College Station, Texas, United States

College Station, Texas, United States