Unclear, unfriendly and unfocused documents cost organisations billions every year. As long ago as the mid-1990s the UK government's Basic Skills Unit estimated that UK businesses were losing £6b every year through badly written business letters alone.Organisations suffer the fallout from this every day:* the need to send reminders almost every time you ask customers/clients for information* complaints that take several replies before the customer is satisfied* bills and invoices that don’t get paid on time* special offers that readers don’t respond to in the numbers you expected* phone calls to your helplines saying “you’ve sent me this letter/email - what does it mean?”* customers/clients saying that you don’t involve them or care what they think . . .You can break this cycle!Our online 'Effective business writing' course will give your people a fast track to applying all the techniques they will need to communicate clearly, effectively and successfully with your customers. They can work through at their own pace, anywhere, whenever they want: https://www.wordcentre.com/Or we can edit your documents to make them clear, concise, human and fit for purpose.