Working on varied projects for several global Life science companies, covering CRM, Data, Analytics, ComplianceClient engagementSoftware solution ImplementationProject Management (Agile process)DocumentationSupportProduct developmentSupplier engagement

Implementing a new CRM solution OCE (Salesforce.com) and Customer Database into new markets for Amarin across Europe.Solution implementationProject Management (Agile process)DocumentationSupportProduct developmentSupplier engagement

Review current CRM solution(s) across all of Medix businesses and countries across the globe. Provide recommendations and plan for - Business processesSystem integrationsMulti-channel customer engagementData managementSupportDevelopment

Leading an initial six month project, to implement a CRM solution across the Open Health organisation in the UK and US. Responsible for the overall delivery and success of the implementation of the project• Working with key Open Health stakeholders• Lead project team to ensure requirements are defined, agreed and implemented• Management of overall process• Develop Change management strategy and standard operating processes• Devise Project schedule and key stages • Designing and providing analytics to measure performance and KPI’s• Working with suppliers• Producing documentation• Requirements• Meeting Notes• Project Status • Training• Providing regular scheduled updates• Conference call• Status summary report

Role split between customer success, new business sales, development for existing customers, solution design and implementation covering CRM (Nexxus MI and Salesforce.com), Marketing, Remote Detailing, Compliance, Analytics and Data solutions• Create and maintain evolving sales pipeline• Target potential customers and devise campaign strategies• Forecasting and financial reporting• Consultative based approach with key customer stakeholders• Evaluate customer needs and requirements• Promote awareness of latest innovations and developments• Demonstrations to customers and potential customers• Grow customers usage, ensure ROI of CRM solutions• Maintaining ‘Pre-sales’ demonstration environment for CRM solutions• Creating internal and client facing documentation and presentations• Provide new software release management • Develop and deliver solutions to meet regulatory requirements, e.g. GDPR• Lead project team to ensure customers requirements are defined, agreed and implemented• Designing and providing analytics to measure performance and KPI’s• Working with customers to develop Change management strategy incorporating new solutions • Working with third party organisations

Focused on developing and supporting an increasing CRM and Data client base, leading a team of client facing Account Managers within the Pharmaceutical and Healthcare companies in The UK & Ireland• Overall responsibility for success of customer relationships• Maintaining and developing day-to-day relationships with major existing customers.• Presentations of Cegedim Software and Data solutions to current and potential clients.• Managing and developing a team of client facing Account Managers• Financial planning and reporting, compiling annual budgets• Development and field force roll out of IPad CRM solution (MI Touch)

• Maintaining and developing day-to-day relationships with major existing customers.• Research customer requirements and develop solutions to meet their business needs.• Leading project teams in to manage the implementation of CRM solutions / projects.• Design and delivery of computer based training courses.• Creation and maintenance of system documentation.• Presentations of Cegedim software and data solutions to current and potential clients.• Key role in integration of our two leading Healthcare Professional Databases.

Successful but short term role, selling Business Process Modelling software into Healthcare, Pharmaceutical, Charities, Education, Media and Overseas segments.

• Maintaining and developing day-to-day relationships with major existing customers.• Presentations of Synavant software and data solutions to current and potential clients.• Presentations of Siebel Life Sciences to both current and potential clients• Member of bid teams with Alliance partners for large complex projects.• Development of UK / European Synavant Siebel ePharma model (PD/PDA/Web)• Designed enhancements for CRM systems, including – o Dashboard metrics & Traffic Light reportso PDA Solution (Premier Pocket

• Project management• Implementation of Windows based reporting and analysis System (Premiere)• Training for head office and field based users