IT Manager Senior and VP, Priority Application Support, Production Support Services Promoted to leader of three areas of the business delivering IT production application support operations which including critical enterprise applications, Commercial and Retail customer facing banking applications, along with many other critical apps. Defined direction and priorities for a team of 3 direct reports and an overall team of 26 FTE’s and many contractors. Led Information Technology special… Show more IT Manager Senior and VP, Priority Application Support, Production Support Services Promoted to leader of three areas of the business delivering IT production application support operations which including critical enterprise applications, Commercial and Retail customer facing banking applications, along with many other critical apps. Defined direction and priorities for a team of 3 direct reports and an overall team of 26 FTE’s and many contractors. Led Information Technology special projects including driving Dev/Pos transitioning.• Led a major transformation of IT operations support teams into high-performance best-in-class entity.• Analyzed and led effort to formulate a 5 year plan to improve disaster recovery.• Designed and implemented enhanced service model for “Know Your Customer”, (KYC), Show less

Oversaw all aspects of IT Operations teams including, Cash Management, Commercial Loans, Fraud Monitoring, Item Processing along with other miscellaneous systems, Disaster Recovery, audits, compliance initiatives and availability for defined direction and priorities for a team of 11 direct reports.• Overcame complex resource constraints to effectively support a broad range of business and IT operational needs.• Partnered with the cash management business, operations and IT teams to… Show more Oversaw all aspects of IT Operations teams including, Cash Management, Commercial Loans, Fraud Monitoring, Item Processing along with other miscellaneous systems, Disaster Recovery, audits, compliance initiatives and availability for defined direction and priorities for a team of 11 direct reports.• Overcame complex resource constraints to effectively support a broad range of business and IT operational needs.• Partnered with the cash management business, operations and IT teams to design and implement new procedures for communication..• Led the architectural design and implementation of an internet facing commercial banking system. Show less

Led a team responsible for IT operational support for capital markets including FX trading, FX operations, fixed income trading, money desk, treasury operations, wealth management and loan origination.• Delivered high available systems to critical capital markets team.• Automated FX trading by upgrading to customer facing application.• Merged several purchased banks into Bank of the West systems.

Managed a team of business system administrators responsible for Treasury business systems including FX trading systems, FX operations, Fixed Income trading systems, Treasury Operations, workstations and trading phone systems including recorded transaction instructions.• Enhanced the availability of all systems including Reuters, Bloomberg and internal applications.• Designed and developed VB application to reconcile offshore transactions, (“Call Account”).• Developed a Visual… Show more Managed a team of business system administrators responsible for Treasury business systems including FX trading systems, FX operations, Fixed Income trading systems, Treasury Operations, workstations and trading phone systems including recorded transaction instructions.• Enhanced the availability of all systems including Reuters, Bloomberg and internal applications.• Designed and developed VB application to reconcile offshore transactions, (“Call Account”).• Developed a Visual Basic application to communicate trades to Money Desk and FX operations. Show less