It Manager Senior And Vp, Priority Application Support, Production Support Services
IT Manager Senior and VP, Priority Application Support, Production Support Services Promoted to leader of three areas of the business delivering IT production application support operations which including critical enterprise applications, Commercial and Retail customer facing banking applications, along with many other critical apps. Defined direction and priorities for a team of 3 direct reports and an overall team of 26 FTE’s and many contractors. Led Information Technology special… Show more IT Manager Senior and VP, Priority Application Support, Production Support Services Promoted to leader of three areas of the business delivering IT production application support operations which including critical enterprise applications, Commercial and Retail customer facing banking applications, along with many other critical apps. Defined direction and priorities for a team of 3 direct reports and an overall team of 26 FTE’s and many contractors. Led Information Technology special projects including driving Dev/Pos transitioning.• Led a major transformation of IT operations support teams into high-performance best-in-class entity.• Analyzed and led effort to formulate a 5 year plan to improve disaster recovery.• Designed and implemented enhanced service model for “Know Your Customer”, (KYC), Show less