Dave Gall Email & Phone Number

Durham, Nc, Us

Durham, North Carolina, United States

Raleigh-Durham, North Carolina Area

Cary, North Carolina

• Owned and operated 7 Cold Stone Creamery franchises• Won 12 Golden Spades (Operational Excellence), 4 Best New Store, and 3 Best Co-op of the Year Awards• Oversaw the construction of 5 stores from empty shells to complete stores in 6 weeks• Negotiated and oversaw the sale of 5 stores and liquidated assets of 2 stores• Created, marketed, and cultivated a catering program that grew to represent 10% of annual sales• Created and implemented a Cold Stone Creamery training curriculum for new hires • Interviewed, hired, oriented, and trained close to 1,000 people• Increased profitability through extensive data analysis, budgeting, and cost control implementations • Increased sales by $50,000 for the year 2015 through strategic marketing campaigns

Cary, North Carolina

• Started a catering program at this location from nothing • Marketed, developed policies, planned large scale events with clients, created contracts, coordinated with managers for staffing and product needs, purchased needed supplies and equipment, decorated the events, and supervised the events• Achieved a catering sales level that was the 10th highest in the country in just one year

Detroit, Michigan And Phoenix, Arizona

• Promoted from entry level customer service associate to supervisor in one year• Supervised employees, developed training curriculums, hired, fired, developed leaders, and worked with General Motors leadership to ensure quality of service • Chosen from a pool of 30 applicants to lead the opening of the Phoenix call center • Created a call center from an empty shell and 0 employees to a center with 100 employees in 3 months• Created a center-wide Y2K Policy and Procedural manual• Streamlined the communication between the IT Helpdesk and all other staff

Detroit, Michigan

• Created marketing directives resulting in a 30% sales boost• Supervised employees, hired, fired, coached and developed staff• Increased profitability through market and budget analysis• Coordinated and completed the store’s renovation under the deadline and under budget